Hotel Services Manager

Sa Health; Townsville City; On-site; AUD 82,000 - 86,000; Full time

Benefits offered by this job

Flexible work arrangements

Relocation support

Salary sacrifice benefits

Inclusive workplace culture

Job summary

Riverland Mallee Coorong Local Health Network, Murray Bridge is seeking a Hotel Services Manager to oversee catering, housekeeping and laundry, reporting to the Director Corporate Services. You will lead a team, manage operations and collaborate with all Department Managers to ensure seamless service delivery and drive continuous improvement.

You will also prepare reports, develop policies, and manage projects that enhance efficiency and quality across Hotel Services.

Qualifications

• Proven experience in team leadership, customer service, and stakeholder engagement.
• Skilled in preparing reports, briefings, and correspondence.
• Experience developing, reviewing and implementing policies and procedures.
• Data collection, analysis and reporting including EMR and patient administration systems.
• Proficient in IT software and project planning, including change management and negotiations.
• Experience in SA Health or hospital environment.

Responsibilities

• Oversee a high-quality range of support services including catering, housekeeping and laundry.
• Lead a team, manage operations, and work with Health Service Department Managers.
• Maintain standards, develop systems and drive continuous improvement initiatives.
• Prepare reports and correspondences, develop policies and procedures.
• Manage projects and change initiatives to improve service efficiency and quality.
• Senior leadership role with emphasis on stakeholder engagement and operational oversight.

Skills

Team leadership

Customer service

Stakeholder engagement

Reports & correspondence

Policy implementation

IT software

Education

Business management qualification

Tools

EMR systems

Patient administration systems

Job description

Riverland Mallee Coorong Local Health Network, Murray Bridge

ASO4 | Administrative Services Officer Level 4

Salary: $82,212.00 p.a. to $86,180.00 p.a.

Full time | Ongoing Permanent

Eligibility: Open to Everyone

About the Role:

As the Hotel Services Manager, you will oversee a high-quality range of support services, including catering, housekeeping, and laundry. Reporting to the Director Corporate Services, you will lead a team, manage operations, and work collaboratively with all Health Service Department Managers to ensure seamless service delivery. Your role will include maintaining standards, developing systems, and driving continuous improvement initiatives across the Hotel Services group.

You will also be responsible for preparing reports and correspondence, developing and reviewing policies and procedures, and managing projects and change initiatives that improve service efficiency and quality. This is a senior leadership position where your expertise in team management, stakeholder engagement, and operational oversight will directly impact the health service experience for clients and staff.

What We're Looking For:

• Proven experience in team leadership, customer service, and working with stakeholders.
• Skilled in preparing reports, briefings, and correspondence.
• Experienced in developing, reviewing, and implementing systems, policies, and procedures.
• Competent in data collection, analysis, and reporting, including EMR and patient administration systems.
• Proficient in IT software and project planning, including change management and negotiations.
• Experience in SA Health or hospital/health service environments.

Desired Criteria

• Relevant business management qualification and understanding of the SA Public Sector and Public Health System.
• Proven leadership experience managing diverse teams to deliver quality healthcare.
• Knowledge of waste management, infection control and disaster planning principles.

About Us

The Riverland Mallee Coorong Local Health Network, called RMCLHN for short, supports more than 70,000 people living in country South Australia in the towns and surrounds of Renmark, Paringa, Berri, Barmera, Waikerie, Loxton, Pinnaroo, Lameroo, Karoonda, Mannum, Murray Bridge, Tailem Bend, Meningie, Tintinara and Coonalpyn. Click here for more information about working for RMCLHN.

• We will provide support, both personally and professionally giving you access to a range of education and training opportunities designed to enhance your role.
• Offer flexible work arrangements to better balance work, personal life, and family commitments.
• Provide an inclusive workplace culture that values diversity, ensuring every employee feels a sense of belonging and safety.
• Offer salary sacrifice benefits, watch a short video about what salary packaging is.
• Provide Relocation Support, where applicable. More information available from SA Health Careers - Relocation support
• Join RMCLHN's Corporate and Administration Professionals Team (video)

SA Health is committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, members of the LGBTIQA+SB community and people who live with disability and/or neurodivergence.

We are committed to making workplace adjustments to provide a positive and supportive work environment. You are encouraged to let us know if have any support or access requirements during the recruitment process and beyond to ensure you can perform at your best.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements.

Check(s)

• National Police Certificate (NPC) for employment involving unsupervised contact with vulnerable groups required for this position (E.g. aged care employment or work involving vulnerable clients)
• Immunisation Risk for this position is - Category B

SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Application Closing Date

25 September 2026 - 11.55PM