Hotel Manager - Waldorf Astoria Sydney

Hilton; Sydney; On-site; AUD 170,000 - 260,000; Full time

Job summary

Hilton is seeking a Hotel Manager to lead Waldorf Astoria Sydney’s opening operations, reporting to the General Manager and serving on the executive committee. You will oversee daily hotel operations, drive financial stewardship, and shape an exceptional guest experience aligned with our luxury brand.

You will inspire a diverse leadership team, ensure brand integrity, and foster a workplace where Team Members thrive, embodying Hilton’s values and hospitality excellence.

Qualifications

• Luxury hotel management experience in global cities.
• Operational excellence with strong commercial judgement.
• Outstanding communication, negotiation and stakeholder management skills.
• Leadership development and high team engagement.
• Ability to translate brand into guest and team experiences.
• High English proficiency; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends and public holidays.

Responsibilities

• Oversee daily hotel operations across all departments.
• Lead a diverse team of executives and department leaders.
• Inspire a culture of excellence, financial stewardship and guest experience.
• Monitor brand standards and implement data-driven improvements.
• Foster development and empowerment of Team Members, living Hilton values.

Skills

Operational leadership

Stakeholder management

Negotiation skills

Team development

Guest experience

Job description

Exceptional Hospitality Starts with You

In 2027, Waldorf Astoria Sydney celebrates its landmark opening in Australia. As

Job Description

Exceptional Hospitality Starts with You

In 2027, Waldorf Astoria Sydney celebrates its landmark opening in Australia. As Hotel Manager, under the leadership of General Manager, Marlene Poynder, and as a member of the executive committee, you will be responsible for overseeing the daily operations of the hotel, leading a diverse team of executives and department leaders, inspiring a culture of excellence, financial stewardship and a guest experience that embodies our brand’s promise.

Responsibilities

Lead with Sincere Elegance

From the first days of pre-opening to the rhythm of a fully operational hotel, this is a remit of rare scope, reaching across every department and every moment of the guest’s stay.

Your eye for detail and passion for hospitality elevate every aspect of the guest journey. You lead with intent, ensuring experiences are refined and resonant. Data-driven insights and guest engagement metrics inform your decisions, while brand pillars guide your actions.

Financially astute, you support the budget management process and adapt to evolving conditions with agility. You ensure compliance with quality and brand standards, while proactively implementing initiatives that enhance guest satisfaction and uphold our legacy.

Above all, you are a leader others want to follow. You foster a workplace where Team Members feel empowered to grow, contribute and live the values of Hilton – recognised as the World’s Best Workplace by Great Place to Work. Through your leadership, Waldorf Astoria Sydney becomes not just a place to work, but a place to belong.

Qualifications

What You Will Bring to Waldorf Astoria Hotels & Resorts

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every Team Member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In Addition, This Role Requires The Following Minimum Qualifications

• Luxury Hotel Manager or Director of Operations experience from key global cities
• Proven command of operational excellence and the commercial judgement to complement it
• Outstanding communication, negotiation skills and stakeholder management expertise
• Leadership expertise and development, including exceptional levels of team member engagement
• Demonstrated ability to translate brand into experiences for guests and team members alike
• High proficiency in English; additional languages are a plus
• Ability to work flexible hours, including nights, weekends and public holidays

About Us

Join an Award-Winning Workplace culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.