Hotel Manager

Four Seasons; Sydney; On-site; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Annual Incentive Plan

Private Health Insurance

Employee Travel Program

Complimentary meals

Job summary

Four Seasons Hotel Sydney seeks a high-caliber Hotel Manager to lead luxury operations, balancing Rooms, Food & Beverage, Engineering and Security with a focus on delivering exceptional guest experiences. You will set strategic direction, nurture a culture of service excellence, and ensure seamless day-to-day performance across all departments.

The role demands a proven track record in senior hospitality leadership, strong financial acumen, and the ability to mentor and develop managers while

Qualifications

• Extensive experience in senior operational leadership within luxury hotels.
• Strong financial and budget management capabilities.
• Excellent communication and ability to influence across teams.
• Proven mentoring and staff development skills.
• Deep knowledge of Rooms and Food & Beverage operations in high-volume luxury settings.

Responsibilities

• Directly supervise the Director of Rooms, Food and Beverage, Engineering, and Security operations.
• Provide strong personal presence and day-to-day operational leadership.
• Drive employee engagement and promote a positive culture for the team.
• Lead, coach and mentor managers to support their success.
• Oversee guest experience ensuring service quality and consistency.
• Proactively review hotel offerings and procedures to evolve the offering.
• Execute global programs and projects as assigned.
• Manage key financial metrics including expenses and profitability to meet budget.
• Stakeholder management with owners, suppliers, and internal teams.
• Assume General Manager responsibilities in their absence while maintaining relations with owners.

Skills

Senior leadership

Hospitality operations

Financial acumen

Executive communication

Mentoring & development

Tools

Qualtrics

LQA

Coyle

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves. Four Seasons Hotel Sydney, is looking for a Hotel Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

What You Will Do

• Directly supervise the Director of Rooms, Food and Beverage, Engineering, and Security operations while providing leadership across all operational departments


• Provide exceptional personal presence, highly engaged in day to day operation and directing operational focus to the key priorities


• Drive Employee Engagement strategies and promote a positive culture and effective environment for 400 colleagues


• Lead, coach and mentor managers to support their success and development


• Oversee the guest experience, ensuring service quality and consistency, as reflected in Qualtrics, LQA and Coyle results


• Proactively review hotel products, services and procedures to uphold and evolve our offering


• Execute global programs, initiatives and projects, as assigned globally


• Manage key financial metrics including expenses management and profitability analysis, in order to achieve the Hotel's budget performance


• Stakeholder management with ownership, external suppliers and internal teams


• Assume the General Manager’s responsibilities and authority in their absence, while maintaining a strong working relationship with the hotel’s owners.

What You Will Bring

• Extensive experience in a senior operational Leadership Role within a luxury Hotel or Resort, with a strong understanding of both Rooms and Food & Beverage operations


• A leadership style that is authentic, engaging and strategic, based on identified business priorities


• Capable of mentoring and driving direct reports to achieve excellence and professional growth


• Impeccable communication, problem solving and influencing skills


• Strong knowledge of all areas of the hotel, within a luxury, high volume operation


• A collaborative style that will build strong relationships across the hotel


• Emotionally intelligent leader able to connect with staff at all levels is essential to attracting and retaining talent.


• Strong financial acumen, including experience with budgets, profit-and-loss statements, forecasts, labor costs, and capital expenditures

What We Offer

• A competitive compensation package, including eligibility to participate in the Annual Incentive Plan (AIP).


• Private Health Insurance


• Access to the Employee Travel Program, including complimentary nights at Four Seasons properties.


• Complimentary Meals, Laundry services & additional benefits aligned with the level of the role.

The candidate will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.