Restaurant Manager

Four Seasons Hotels and Resorts; Sydney; On-site; AUD 90,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Complimentary accommodation

Complimentary dry cleaning

Employee meals

Job summary

Four Seasons Hotel Sydney is seeking a Restaurant Department Head to lead a high-volume luxury operation, ensuring exceptional guest experiences across all service periods. You will mentor a skilled team, drive performance and profitability, and collaborate with hotel departments to maintain the highest standards.

The role offers competitive salary, comprehensive benefits, complimentary hotel stays, dry cleaning for uniforms and employee meals.

Qualifications

• 3 years' experience in a restaurant leadership role in a 5* hotel or leading restaurant with high volume and quality focus.
• Authentic, engaging and strategic leadership style aligned to business priorities.
• Positive, can-do attitude with resilience and strong communication.
• Sharp eye for luxury, detail, and superior service.
• Collaborative approach building strong relations with hotel departments.

Responsibilities

• Maintain strong operational presence across all meal periods to ensure service standards and guest experience.
• Provide leadership, development, support, coaching and feedback for the team.
• Foster a culture of connection and alignment with restaurant goals.
• Set metrics, drive performance, and lead with industry trends.
• Involve talent acquisition for select and retain of top talent.
• Develop relationships across the hotel to support restaurant success.
• Manage labour and operating expenses through scheduling, budgeting, and menu decisions.

Skills

Restaurant leadership

High-volume service

Team development

Staff coaching

Luxury hospitality

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About the role:

Reporting to the Director of Outlets, this department head role balances the day to day leadership of the operation and service periods, whilst developing and engaging the team, problem solving and delivering results for the business, from a people, product and profit perspective.

To thrive in this role, the ideal candidate will have a solid track record in high quality restaurants, a passion for delivering a memorable dining experience and a hunger for delivering results, by cultivating a team culture that is fun, performance driven and constantly looking to evolve.

What you will do:

• Maintain a strong operational presence across all meal serving periods to ensure service standards and the guest experience remain at an optimum
• Provide leadership, development, support, coaching and constructive feedback for the team
• Cultivate a culture that encourages people to connect and thrive, allowing people space to be themselves, whilst aligning the team with restaurant goals
• Drive performance, by setting metrics and benchmarks, identifying ways to improve how we do things and leading the way with industry trends
• Be proactively involved with the talent acquisition function, including selection and retention efforts in order to ensure that top talent are sought, confirmed and retained
• Develop strong internal relationships across the hotel ensuring solid partnerships with those who will contribute to the success of the Restaurant
• Drive profitability by closely managing labour and operating expenses through effective scheduling, budgeting, menu engineering, purchasing decisions and stock control

What you will bring:

• 3 years' experience in a restaurant leadership role in a 5* hotel or leading restaurant with a high focus on quality whilst operating at high volumes
• A leadership style that is authentic, engaging and strategic, based on identified business priorities
• A positive, can-do attitude that shows resilience and maturity, with strong communication skills
• A strong understanding of luxury, with a sharp attention to detail and high focus on service
• A collaborative style that will build strong relations with all Hotel departments who are key to the success of the restaurant

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

The salary range for this role is $90-95k plus super/incentive and benefits.

Candidates will need the right to work in Australia