Hotel Management - Job2Go Pty Ltd

Job2Go; Kerang; On-site; AUD 80,000 - 85,000; Full time

Job summary

Kerang Valley Resort in Kerang, VIC, is seeking a Full-Time Motel Manager to oversee day-to-day operations, guest relations and staff. The role includes managing bookings, reception, housekeeping, procurement and budgeting to ensure high service standards and efficient operations.

The right candidate will have a relevant hospitality qualification and at least 12 months in a motel or hotel management role, with strong leadership and customer service skills.

Qualifications

• AQF Associate Degree level or higher in Business Administration/Hospitality Management is required.
• 12 months’ experience in a Motel/Hotel Manager role desired.
• Strong financial administration, budgeting and cash management knowledge.
• Staff supervision, procurement and operational management experience.
• Excellent customer service, communication and problem-solving skills.
• Strong organisational, leadership and time management abilities.

Responsibilities

• Oversee daily operations of the resort including accommodation, reservations, reception and guest services.
• Manage bookings, check-in/check-out, occupancy levels and arrangements.
• Supervise and train reception, housekeeping and maintenance staff.
• Ensure high guest service standards and respond to enquiries and complaints.
• Monitor financial transactions, invoices, cash handling and records.
• Assist in budgeting, cost control and procurement; manage stock and supplier relations.
• Coordinate maintenance and upkeep of rooms and facilities.
• Monitor pricing, occupancy trends and business performance to drive revenue.

Job description

Position: Motel Manager

Position Type: Full-Time

Salary: $80,000 to $85,000 plus superannuation per annum

Location: Kerang VIC 3579

As Kerang Valley Resort continues to grow and expand its operations, we are excited to announce that applications are now open for a Full-Time Motel Manager to join their team.

Kerang Valley Resort is a well-established accommodation business located in Kerang, regional Victoria. The resort provides comfortable accommodation and a range of facilities for tourists, business travellers, families and visitors to the region. They pride ourselves on delivering quality accommodation, excellent customer service and a welcoming environment for their guests. They are committed to maintaining high standards of hospitality, cleanliness and operational efficiency.

We are seeking an experienced and dedicated Motel Manager to oversee the daily operations of Kerang Valley Resort. The successful candidate will be responsible for managing accommodation services, guest relations, staff supervision, financial administration, procurement and property maintenance while ensuring efficient operations and high customer satisfaction.

Key responsibilities include:

• Oversee and coordinate the daily operations of the resort, including accommodation, reservations, reception and guest services.
• Manage room bookings, check-in and check-out procedures, occupancy levels and accommodation arrangements.
• Supervise, train and coordinate staff, including reception, housekeeping and maintenance personnel.
• Ensure high standards of customer service by responding to guest enquiries, complaints and special requests.
• Monitor financial transactions, prepare invoices, manage cash handling and maintain accurate accounting and financial records.
• Assist in preparing operational budgets, monitoring expenditure and implementing cost-control measures.
• Manage procurement, purchasing, inventory and stock levels for resort supplies and operational requirements.
• Coordinate property maintenance, repairs, cleaning and upkeep of guest rooms and resort facilities.
• Monitor accommodation pricing, occupancy trends and business performance to support revenue growth.
• Ensure compliance with workplace health and safety, hygiene, security and relevant accommodation regulations.
• Liaise with suppliers, contractors and service providers to ensure smooth and efficient resort operations.
• Implement operational procedures and service improvements to maintain guest satisfaction and business efficiency.

Requirements:

• A relevant qualification in Business Administration, Hospitality Management, or a related discipline at AQF Associate Degree level, Advanced Diploma, Diploma or higher.
• A minimum of 12 months’ relevant experience in a Motel or Hotel Manager role
• Strong knowledge of financial administration, accounting, budgeting and cash management.
• Demonstrated experience in staff supervision, procurement and operational management.
• Excellent customer service, communication and problem-solving skills.
• Strong organisational, leadership and time management abilities.
• Proficiency in accounting software, computerised booking systems and general office applications.
• Ability to work independently and efficiently in a fast-paced hospitality environment.
• Availability to work weekends and public holidays is essential for this role.

What is on Offer:

• Competitive salary based on qualifications and experience.
• Opportunity to work in an established accommodation business in regional Victoria.
• Supportive and professional working environment.
• Opportunities for career growth and professional development.

Join the team at Kerang Valley Resort and contribute to delivering exceptional accommodation experiences to their guests.