Hotel General Manager

Work Initiatives; Melbourne; On-site; AUD 170,000 - 210,000; Full time

Job summary

The Arc House in Melbourne seeks a General Manager to lead the opening and ongoing operation of The Arc House Melbourne. You will collaborate with the Australian Director of Operations and management team to deliver commercial leadership with a visible, guest-focused presence.

Key responsibilities include opening preparations, recruitment, training, daily operations, revenue strategy and ensuring safe, compliant operations while building partnerships and a strong local reputation.

Qualifications

• Experience as an established General Manager, senior hotel leader or department manager ready for broader responsibility.
• Experience across multiple departments and financial performance.
• Ability to build a team and deliver consistent hospitality.
• Experience with a hotel opening or major operational transition is required.
• Boutique, lifestyle or upscale hotel experience is preferred.
• Knowledge of the Melbourne market is an advantage.
• Strong communication skills, fluent English and knowledge of Australian hotel operations are essential.

Responsibilities

• Opening preparations, recruitment, training and operational readiness.
• Daily hotel operations, service standards and guest experience.
• Revenue strategy, budgets, forecasting and overall financial performance.
• Team development, local partnerships and the hotel's reputation.
• Safe, compliant operations and effective supplier relationships.

Skills

GM leadership

Financial performance

Team development

Stakeholder management

Job description

The Arc House is a collection of boutique lifestyle hotels that connects travellers with the character of a destination through thoughtful design, local discovery and personal hospitality. We're seeking a General Manager to lead the opening and ongoing operation of The Arc House Melbourne. Working closely with the Australian Director of Operations and management team, you'll combine commercial leadership with a visible presence in the hotel.

Key responsibilities

• Opening preparations, recruitment, training and operational readiness
• Daily hotel operations, service standards and guest experience
• Revenue strategy, budgets, forecasting and overall financial performance
• Team development, local partnerships and the hotel's reputation
• Safe, compliant operations and effective supplier relationships

About you

• Experience as an established General Manager, senior hotel leader or department manager ready for broader responsibility
• Experience across multiple departments and financial performance
• Ability to build a team and deliver consistent hospitality
• Experience with a hotel opening or major operational transition is required
• Boutique, lifestyle or upscale hotel experience is preferred
• Knowledge of the Melbourne market is an advantage
• Strong communication skills, fluent English and knowledge of Australian hotel operations are essential

About us

The Arc House is a collection of boutique lifestyle hotels that connects travellers with the character of a destination through thoughtful design, local discovery and personal hospitality. We're an entrepreneurial hospitality group with regional career opportunities.