Hotel Front Desk Supervisor - Guest Experience

La Madonna; City of Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

Pro-invest Hotels in Melbourne is seeking a Demi Chef on shift leadership to support front desk operations and guest experiences. You will help the Front Office Manager, supervise the team, and ensure seamless service across a 24/7 roster.

Requirements include at least 2 years in a hotel supervisory role, top communication and presentation, problem solving, and an RSA qualification. Training and mentorship are provided.

Qualifications

• To assist the Front Office Manager in all aspects of running the front desk and supporting the team
• Warmly welcome guests upon arrival and ensure a seamless check-in/check-out experience is delivered
• Coordinate and oversee the running of the hotel in the absence of Senior Management
• Handle and resolve any guest concerns effectively with confidence and in a professional manner
• Ensure the team is consistently being trained and developed for future growth opportunities
• Accommodate the requests and needs of all guests, make recommendations, upsell rooms and related services.
• Answer all incoming calls promptly and pleasantly and provide appropriate assistance
• Responsible to maintain an updated log on every shift
• Check rooms, making sure any special requests are carried out accordingly
• Be level-headed to handle any emergencies within the hotel, including acting as the Chief Fire Warden and First Aid Officer
• Experience in overnights and rolling the system seen as advantageous
• Build strong positive cross departmental relationships and provide support as required

Responsibilities

• The ability to curate memorable experiences for our guests whilst building sincere emotional connections
• Minimum 2 years’ experience in a supervisory role within a hotel
• Professional verbal and written communication skills and an eye for detail
• Impeccable grooming and presentation
• The ability to multi-task, work under pressure and problem solve effectively
• The flexibility to work a 24/7 roster, including public holidays and weekends
• Experience with a hotel property management system
• A current RSA Qualification

Job description

Pro-invest Hotels in Melbourne is seeking a Demi Chef on shift leadership to support front desk operations and guest experiences. You will help the Front Office Manager, supervise the team, and ensure seamless service across a 24/7 roster.

Requirements include at least 2 years in a hotel supervisory role, top communication and presentation, problem solving, and an RSA qualification. Training and mentorship are provided.