Host - Rooms

Hyatt House; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

In house training programs and Initiat

Discounted dining in our H Bar & [

Complimentary hot beverages daily

Discounted staff parking $12 per day

Discounted and complimentary accomodat

Complimentary laundry for work related

Job summary

Hyatt House South Melbourne is seeking a Host - Rooms to drive a seamless Front Office operation. You will handle check-ins/outs, manage reservations via PMS, process payments, and support guest needs with a friendly, proactive attitude.

The role covers F&B basics and upselling opportunities, while maintaining spotless public and back-of-house areas. Flexibility for weekends and public holidays is required; RSA certification is essential.

Qualifications

• Excellent interpersonal and communication abilities with guests.
• Ability to multitask in a fast-paced hotel environment.
• RSA certificate required for service of alcohol.

Responsibilities

• Manage check-in and check-out at the Front Office on a day-to-day basis.
• Prepare reservations in the hotel PMS and handle guest requests.
• Process payments, invoices and loyalty status checks at departure.
• Upsell hotel services and coordinate restaurant bookings and transport.
• Assist in emergencies and maintain high standards of cleanliness and presentation.

Skills

Interpersonal skills

Communication

Time management

Multitasking

Education

RSA Certificate

Job description

At Hyatt, care connects us. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Hyatt House hotels make guests feel genuinely at home with an elevated, spacious and perfectly self-sufficient experience. Hyatt House South Melbourne is part of the mixed-use Oasis Residences, a luxurious and elegant urban sanctuary designed by the renowned Hayball architects. Hyatt House South Melbourne offers 97 rooms and a mix of den, studio and 1 bedroom suites, Hyatt House South Melbourne offer living accommodations for longer stays designed to provide guests with all the comforts of home.

An exciting opportunity exists for a Host - Rooms to join our team at Hyatt House South Melbourne. This role offers the unique chance to be part of the first Hyatt House brand in Australia. As the Host - Rooms, you will provide a seamless and efficient operation of the Front Office on a day-to-day basis, you are the face of our check in and check out experience, handling quest queries effortless.

We are looking for someone who is curious minded, energetic, passionate, is connected to the latest and newest, this sounds like you we want to hear from you!

Prepare arrival and departure reservations in our hotel PMS, noting requests and loyalty status of our guests. Process payments for guest departure, including posting payments, processing EFTPOS transactions and preparing invoices.

This role is also diverse covering F&B aspects such as showcasing your barista skills and learning how to make cocktails.

Ensure that all public and back of house areas are maintained to a high level of cleanliness, maintenance and presentation.

Answer our phones with a smile and coordinate our guest’s needs such as restaurant bookings, transportation requirements and hotel services.

Actively upsell and cross sell hotel services and outlets.

Be on hand to assist in an emergency situation where required.

Your background:

To be successful in this role you will require the following attributes:

Exceptional interpersonal, communication and time management skills with a strong ability to multi-task

A passion for hospitality and a desire to provide the best service for our guests

Superior guest service skills along with excellent service resolution skills

The flexibility to work on a rotating roster, including weekends and public holidays

Experience in a guest relations or front office experience is advantageous.

Responsible Service of Alcohol (RSA) Certificate

Hyatt House employees enjoy, but are not limited to;

• In house training programs and initiatives
• Discounted dining in our H Bar & Market
• Complimentary hot beverages daily
• Discounted staff parking $12 per day
• Discounted and complimentary accommodation across Hyatt Hotels worldwide
• Complimentary laundryfor work related items

Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt