Host

The Glen Hotel Pty; City of Brisbane; On-site; AUD 34,000 - 44,000; Full time

Job summary

St Albans Hospitality Group in Brisbane seeks experienced Restaurant Hosts to warmly welcome guests, manage seating and walk-ins, and collaborate with the front-of-house team to deliver exceptional guest experiences.

The role requires hosting or guest-services experience, strong communication and organisational skills, RSA certification, Australian work rights and weekend availability. Join a premium hospitality group and grow with our venues.

Qualifications

• Previous host/reception or guest services experience.
• Friendly, polished and professional approach with excellent communication.
• Strong organisation and multitasking in a fast-paced environment.
• Hold a Queensland RSA Certificate, or willingness to obtain one.
• Full Australian working rights.
• Must have weekend availability.

Responsibilities

• Welcome every guest with warmth, professionalism and confidence.
• Greet and seat guests efficiently while maintaining service standards.
• Manage walk-in guests and waitlists to maximise seating opportunities.
• Coordinate with reservation team and Restaurant Managers for arrivals and table allocations.
• Communicate with the front-of-house team to maintain smooth service flow.
• Assist guests with enquiries in a friendly, professional manner.
• Answer incoming telephone calls and direct enquiries appropriately.
• Maintain presentation of reception and entry areas.
• Uphold St Albans Hospitality Group's standards and guest experiences.

Skills

Customer service experience

Communication skills

Professional demeanor

Organization & multitasking

Weekend availability

Education

Queensland RSA Certificate

Job description

Hellenika at The Calile, James Street, Fortitude Valley QLD, Australia

Be the first smile our guests see. Join Brisbane's leading hospitality group and create exceptional first impressions across our premium venues.

At St Albans, exceptional hospitality begins the moment our guests walk through the door. Home to some of Brisbane's most recognised dining destinations, including Hellenika, SK Steak & Oyster, Sushi Room and Sunshine, we are renowned for creating memorable guest experiences through genuine hospitality, outstanding service and attention to every detail.

We're passionate about investing in our people and believe exceptional hospitality starts with exceptional teams. That's why we provide comprehensive training, ongoing development and genuine career opportunities to help our people thrive.

We're looking for experienced, professional and guest-focused Restaurant Hosts to work across our premium venues. If you thrive in a fast-paced environment, enjoy creating exceptional first impressions and are passionate about delivering outstanding guest experiences, we'd love to hear from you.

Your Role

As a Restaurant Host, you'll be the first and last impression of our venues, setting the tone for an exceptional dining experience. You'll warmly welcome guests on arrival, manage seating, coordinate walk-in guests and waitlists, and work closely with our Restaurant Managers, reservation team and front-of-house team to ensure every service runs seamlessly.

You'll play a key role in maximising seating capacity, maintaining the flow of service and creating a positive first impression that reflects the St Albans experience.

Your Key Responsibilities

Welcome every guest with genuine warmth, professionalism and confidence.

Greet and seat guests efficiently while maintaining exceptional service standards.

Manage walk-in guests and waitlists to maximise seating opportunities.

Work closely with the reservation team and Restaurant Managers to coordinate guest arrivals and table allocations.

Communicate effectively with the front-of-house team to maintain a smooth flow of service.

Assist guests with enquiries in a friendly, professional and solution-focused manner.

Answer incoming telephone calls and direct enquiries appropriately.

Maintain the presentation of reception and entry areas.

Uphold St Albans Hospitality Group's service standards and commitment to exceptional guest experiences.

About You

You're someone who genuinely enjoys engaging with people and creating memorable first impressions. You present yourself with confidence, professionalism and warmth, and enjoy representing a premium hospitality brand.

You'll also have:

· Previous experience in a host, reception, guest services or customer-facing hospitality role.

· A friendly, polished and professional approach with excellent communication skills.

· Strong organisation, attention to detail and the ability to multitask in a fast-paced environment.

· A current Queensland RSA Certificate, or willingness to obtain one.

· Full Australian working rights.

· Must have weekend availability.

What's on Offer

Flexible casual hours with consistent shifts and pathways to full-time for the right candidate.

Comprehensive training, ongoing development and genuine career progression opportunities across the group.

Exclusive team discounts across all St Albans venues.

Work alongside passionate hospitality professionals in a supportive and collaborative team environment.

The opportunity to work across some of Brisbane's most recognised hospitality venues.

If you're passionate about people, love creating memorable guest experiences and want to build your hospitality career with one of Brisbane's leading hospitality groups, we'd love to hear from you.

Screening Questions

• Do you have customer service experience?
• How many years experience do you have?
• Do you have a Responsible Service of Alcohol (RSA)?