Hospitality Team Lead: Guest Experience & Ops

Club Central Menai; Sydney; Híbrido; AUD 65 000 - 85 000; Tempo integral

Resumo da oferta

Club Central Hurstville is seeking a hands-on Team Leader to guide daily operations across food and beverage, gaming, events and venue services. You will lead from the floor, coach staff and ensure safety, service and compliance standards are met.

You will thrive in a fast-paced hospitality environment, developing people, solving problems and exemplifying leadership. This role covers multiple venues within the group with a flexible shift pattern.

Qualificações

• Demonstrated leadership or supervisory experience in hospitality, gaming, events or licensed venues.
• Strong communication, problem-solving and customer service skills.
• The ability to motivate teams and manage competing priorities.
• Flexibility to work across departments and venues as required.

Responsabilidades

• Lead, coach and support team members to deliver excellent customer service.
• Coordinate staffing and resources to ensure efficient operations.
• Resolve member, guest and operational concerns professionally.
• Maintain venue presentation, service standards and compliance requirements.
• Support operational performance, continuous improvement and business initiatives.
• Complete shift handovers, incident reporting and other operational requirements.

Conhecimentos

Leadership

Customer service

People development

Flexibility

Descrição da oferta de emprego

Club Central Hurstville is seeking a hands-on Team Leader to guide daily operations across food and beverage, gaming, events and venue services. You will lead from the floor, coach staff and ensure safety, service and compliance standards are met.

You will thrive in a fast-paced hospitality environment, developing people, solving problems and exemplifying leadership. This role covers multiple venues within the group with a flexible shift pattern.