Hospitality & Retail Operations Manager

The Trustee For Burger Basement Trust; Melbourne; On-site; AUD 72,000 - 87,000; Full time

Job summary

The Trustee for Burger Basement Trust, trading as Burger Basement, is seeking a dedicated Hospitality, Retail and Service Manager for our Pascoe Vale location. This full-time, permanent role oversees daily operations, service standards and staff performance to support growth and maintain a welcoming dining experience.

The successful candidate will drive efficient operations, manage rosters, supervise staff, and uphold health, safety and hygiene requirements.

Qualifications

• Minimum diploma or higher qualification in hospitality, business, management or a related field is desirable.
• Previous at least one year of full-time experience in hospitality, restaurant, retail or service management.
• Strong understanding of hospitality operations and customer service standards.
• Demonstrated ability to supervise, coordinate and support staff.
• Strong organisational and time-management skills.
• Good communication and interpersonal skills.
• Ability to effectively manage customer concerns and operational issues.
• Knowledge of workplace health and safety, hygiene and food safety requirements.
• Ability to work effectively in a fast‑paced hospitality environment.

Responsibilities

• Planning, organising and coordinating the day-to-day hospitality and customer service operations of the business.
• Overseeing service delivery and ensuring customers receive efficient, professional and high-quality service.
• Managing and coordinating staff rosters to ensure appropriate staffing levels during operating hours and peak service periods.
• supervising employees and providing guidance, training and ongoing support to maintain high standards of performance.
• Monitoring staff performance and assisting with the recruitment, induction and training of new employees.
• Developing and implementing operational procedures to improve efficiency, service quality and customer satisfaction.
• Monitoring customer service standards and responding professionally to customer enquiries, feedback and complaints.
• Liaising with suppliers and service providers and assisting with the procurement of stock, equipment and other operational requirements.
• Monitoring stock levels and coordinating ordering and inventory control to support efficient business operations.
• Monitoring operating costs and assisting with budgeting, expenditure control and other financial aspects of the business.
• Ensuring the premises, equipment and service areas are maintained in a clean, safe and presentable condition.

Skills

Staff supervision

Customer service standards

Organisational skills

Time management

Clear communication

Interpersonal skills

Problem solving

Food safety knowledge

Education

Diploma or higher in hospitality/business/management

Job description

The Trustee for Burger Basement Trust, trading as Burger Basement, is seeking a dedicated Hospitality, Retail and Service Manager for our Pascoe Vale location. This full-time, permanent role oversees daily operations, service standards and staff performance to support growth and maintain a welcoming dining experience.

The successful candidate will drive efficient operations, manage rosters, supervise staff, and uphold health, safety and hygiene requirements.