Hospitality & Retail Centre Leader

Harrison McMillan Pty Ltd; Hahndorf; On-site; AUD 70,000 - 110,000; Full time

Job summary

Beerenberg is seeking an experienced Hospitality & Retail Centre Manager to lead its café, retail store, tourism, events and seasonal activities at the Hahndorf visitor destination. You will direct a busy team on the floor, ensuring smooth shifts, safety and exceptional service with genuine country hospitality.

Reporting to the Venue Manager, you will coach staff, manage rosters, monitor costs and maintain Beerenberg's high presentation standards.

Qualifications

• Experience managing teams and shifts in a busy hospitality or retail venue.
• Ability to coach employees and address issues as they arise.
• Understanding of café operations, coffee service and workflows.
• Knowledge of front and back of house coordination.
• Experience in rostering, labour, stock and service standards.
• Strong problem-solving during busy periods.
• A hands-on, on-floor management style with guest focus.
• RSA and food-handling certification; Food Safety Supervisor preferred or willingness to obtain.

Responsibilities

• Manage daily café, retail, tourism, events and Strawberry Patch operations.
• Lead shift briefings and coordinate service flow throughout the day.
• Direct, coach and support employees during service.
• Prepare rosters and manage shift coverage, breaks and adjustments.
• Monitor labour and operating costs against budget.
• Coordinate onboarding, training and competency sign-off.
• Address performance, conduct and attendance matters appropriately.
• Resolve guest service issues promptly and professionally.
• Maintain high presentation standards across the Hospitality & Retail Centre.
• Collaborate with baristas on coffee quality and workflow.
• Partner with kitchen team to maintain food quality and service flow.
• Manage stock levels, cash handling and daily reconciliation.
• Support WHS, food safety, incident reporting and audit readiness.
• Step into higher duties when required to support the Venue Manager.

Skills

Team leadership

Shift management

Hospitality operations

Retail & café service

Guest service excellence

Problem solving

Education

Hospitality or Retail Management qualification

Job description

Beerenberg is seeking an experienced Hospitality & Retail Centre Manager to lead its café, retail store, tourism, events and seasonal activities at the Hahndorf visitor destination. You will direct a busy team on the floor, ensuring smooth shifts, safety and exceptional service with genuine country hospitality.

Reporting to the Venue Manager, you will coach staff, manage rosters, monitor costs and maintain Beerenberg's high presentation standards.