Hospitality Operations Lead: Elevate Guest Experience

Hilton; Alice Springs; On-site; AUD 60,000 - 90,000; Full time

Job summary

Hilton is seeking a Duty Manager to oversee daily hotel operations and ensure seamless collaboration across departments. You will lead teams, uphold service standards, and deliver memorable guest experiences while responding quickly to inquiries and issues.

The role emphasizes strong leadership, problem-solving, and excellent English communication, with flexibility to work nights, weekends, and holidays.

Qualifications

• Proven background in front office or hotel operations, supervisory or managerial role.
• Strong team management skills with ability to motivate staff and drive service excellence.
• Excellent communication and problem-solving skills; handle complaints professionally.
• Proficient in hotel PMS and standard operating procedures.
• Calm under pressure and adaptable to changing priorities.

Responsibilities

• Oversee daily hotel operations and ensure seamless cross-department collaboration.
• Deliver outstanding guest service and promptly resolve issues with a friendly approach.
• Provide coverage and leadership across departments during peak times or breaks.
• Monitor safety, service quality, and property standards to maintain guest satisfaction.

Skills

Front Office & Ops

Team Leadership

Guest Service

Problem Solving

English Fluent

Tools

PMS (Opera/Oracle)

Job description

Hilton is seeking a Duty Manager to oversee daily hotel operations and ensure seamless collaboration across departments. You will lead teams, uphold service standards, and deliver memorable guest experiences while responding quickly to inquiries and issues.

The role emphasizes strong leadership, problem-solving, and excellent English communication, with flexibility to work nights, weekends, and holidays.