Hospitality Manager

Fuel Bakehouse; Gold Coast City; On-site; AUD 48,000 - 60,000; Full time

Job summary

Fuel Bakehouse on the Gold Coast is seeking a hands-on Shift Manager to run shifts and support the team in delivering great customer service. You will lead with a focus on bringing out the best in your people within a culture that values fun, productivity and teamwork.

Ideal candidates have experience in busy hospitality, strong leadership and a practical grasp of food safety and cash handling, with a calm, proactive approach to problems and a commitment to high standards.

Qualifications

• Experience in a busy bakery, café, takeaway or similar hospitality environment.
• Experience supervising a team or confidently leading a shift.
• Strong customer service and communication skills.
• A practical understanding of food safety and cash handling.

Responsibilities

• Lead the shift, allocate tasks and keep service running smoothly.
• Coach and support staff, giving clear direction and practical feedback.
• Manage breaks and keep the team organised and productive.
• Maintain product presentation, stock levels, cleanliness and food safety standards.
• Handle customer concerns calmly and professionally.
• Complete opening, closing and handover duties.

Skills

Team leadership

Customer service

Communication

Food safety

Cash handling

Reliability

Calm under pressure

Job description

A hands-on Shift Manager role at Fuel Bakehouse, working alongside the retail team to take responsibility for running the shift and supporting the people on it. You'll lead with a focus on great customer service and bringing out the best in your team, within a culture centred on having fun, being productive and supporting each other.

Key responsibilities

• Lead the shift, allocate tasks and keep service running smoothly
• Coach and support staff, giving clear direction and practical feedback
• Manage breaks and keep the team organised and productive
• Maintain product presentation, stock levels, cleanliness and food safety standards
• Handle customer concerns calmly and professionally
• Complete opening, closing and handover duties

About you

• Experience in a busy bakery, café, takeaway or similar hospitality environment
• Experience supervising a team or confidently leading a shift
• Strong customer service and communication skills
• A practical understanding of food safety and cash handling
• Reliability, initiative and a willingness to work alongside the team
• Lead by example and take ownership of your shift
• Set high standards while treating people fairly and respectfully
• Stay calm under pressure and step in wherever needed
• Address problems early and communicate clearly with the Store Manager