Hospitality Duty Manager: Lead Guest Experience & Ops

The Mill Inn; Toowoomba Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Growth opportunities

Vibrant culture

Beautiful location (Mackay area)

Job summary

The Mill Inn is seeking a Duty Manager to lead daily operations across the bar, restaurant and accommodation, ensuring outstanding guest experiences. You will motivate and develop our team, resolve guest inquiries, and oversee staffing, budgeting and safety practices to drive success.

Join a supportive, success-driven environment that values growth and a warm country hospitality ethos, with a focus on delivering memorable stays.

Qualifications

• Must hold RMLV to ensure licensing compliance.
• Must hold Approved Manager's License for licensed areas.
• RSA certification required for responsible alcohol service.
• RSG certification required for gambling activities.
• CLO certification for handling customer inquiries and complaints.

Responsibilities

• Oversee daily operations across bar, restaurant and accommodation, ensuring every detail is perfect.
• Motivate, mentor and develop staff, fostering a culture of excellence and continuous improvement.
• Be the go-to person for guests, handling inquiries and resolving issues to ensure memorable visits.
• Manage staffing, scheduling, inventory and budgets while maintaining efficiency.
• Champion health, safety and licensing compliance to protect guests and team.

Skills

Leadership & People Management

Guest Service Excellence

Regulatory Compliance

Communication Skills

Education

RMLV (Responsible Management of Licensed Venues)

Approved Manager's License

RSA (Responsible Service of Alcohol)

RSG (Responsible Service of Gambling)

CLO Certification

Job description

The Mill Inn is seeking a Duty Manager to lead daily operations across the bar, restaurant and accommodation, ensuring outstanding guest experiences. You will motivate and develop our team, resolve guest inquiries, and oversee staffing, budgeting and safety practices to drive success.

Join a supportive, success-driven environment that values growth and a warm country hospitality ethos, with a focus on delivering memorable stays.