Hospitality Customer Service Team Members (casual)

Ettalong Diggers; Gosford; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Free uniforms

Free onsite parking

Free soft drinks on shift

Discounted meals

Employee Assistance Program

Flu vaccinations

Barista experience desirable

Job summary

Ettalong Diggers Club on the Central Coast Peninsula is seeking casual Hospitality Customer Service team members. You will greet members and guests, deliver exceptional service across Beverage, Gaming, and Functions, and promote our facilities and events.

We expect a dependable, team-oriented attitude, with a willingness to work early mornings, evenings, and public holidays as required. Free uniforms, onsite parking, discounted meals, and an employee wellbeing program are among the benefits.

Qualifications

• Excellent customer service skills and a positive attitude.
• Team player with reliability and flexible availability.
• Barista experience is desirable but not essential.

Responsibilities

• Greet members, guests and team with a friendly attitude.
• Provide service across Beverage, Gaming, Functions and general duties.
• Promote Ettalong Diggers Club facilities, services and events.
• Maintain high standards of professional conduct and performance.

Skills

Customer service

Team player

Flexible availability

Tools

Barista experience

Job description

Hospitality Customer Service Team Members (casual)

Ettalong Diggers Club is the destination of choice on the Central Coast Peninsula for hospitality, live entertainment, sustainability, and lifestyles to benefit the community. We have 5 Beverage outlets, Bistro 51, Café, Street Food Kitchen, Function Facilities (our Esplanade Conference and Events Centre is a busy hub, hosting an array of events, weddings, wakes, and conferences), a variety of entertainment options, Courtesy Shuttle and much more. We have Mantra Ettalong Beach on site too.

Our team are committed to our values of: - Effective Leadership; Honesty and Integrity; Listening and Collaboration; Accountability; Positive and Passionate Culture; Quality in Everything we do!

We’re currently seeking expressions of interest from customer service focused Hospitality superstars.

Your day to day (some of what you will be doing)

• Greeting members, guests, and team members with a positive and friendly attitude.
• Providing exceptional service in any of our operational areas – Beverage, Gaming, Functions, General Duties, Gaming with a SMILE.
• Promoting Ettalong Diggers Club facilities; promotions, services, and events.
• Maintain consistently high standards of professional conduct and work performance in all aspects of your role.

What do we need from you?

• You will need to be available from open until close of trade, (inclusive of early mornings, afternoons and evenings/close) at a minimum between Friday and Sunday inclusive until close of trade, Thursday evening from 5pm until close of trade, and ALL public holidays (inclusive of Anzac Day, Easter, Christmas, and New Years’ periods) due to our operating requirements. Additional days and times of availability will be highly regarded. We will not approve time off during these periods, and during the period of probation.
• A strong work ethic! You are dependable, reliable, friendly, trustworthy, and committed to your role.
• You’re a team player, self-motivated and happy to remain back during busy trade periods.
• Excellent personal presentation standards and grooming, along with an elevated level of self-motivation.
• Barista experience along with the ability to carry 3 plates (highly desirable but not essential).
• A current driver’s licence and a reliable mode of transport to and from work is best suited to this role.
• Willingness to complete a National Police/Criminal History Check and an AML Check (the Club will pay for this).
• Excellent personal presentation standards and grooming, along with an elevated level of self-motivation.
• Demonstrate a strong work ethic and thrive on working as part of a team, in a demanding environment.
• Display a calm disposition working under pressure.
• You must have full Australian legal working rights - Sponsorship is NOT available.
• You will need to be physically fit, be able to stand for relatively long periods (at times) and manoeuvre some heavy items (from time to time).
• Understand that the Club has outdoor smoking facilities, and these roles require some exposure to those areas (ashtray collection/wiping tables and machines).

What else do you need to know?

• Free uniforms are provided.
• Free onsite undercover carparking.
• Free soft drinks on shift provided by our Beverage Attendants.
• A Welcoming Staff Room with all the facilities you can think of, including Barista style coffee.
• Discounted meals (50% discount offered).
• Free Employee Assistance Program for you and your family.
• Amazing Reward and Recognition Program.
• Free annual flu vaccinations.
• You get to work with an amazing team and venue, located close to the Ettalong foreshore.

Ettalong Diggers reserves the right to close the Job Ad at any time.

Please understand that only shortlisted applicants will be contacted.

We kindly request that NO recruitment or employment agencies contact Ettalong Diggers by phone or email in relation to this role. The Club will recruit for this role.

We kindly request that NO recruitment agencies send through any unsolicited applications.