Hospital Bookings Officer

St Vincent's Private Hospital Toowoomba; Melbourne; Presencial; AUD 45.000 - 65.000; A tiempo parcial

Descripción de la vacante

St Vincent's Private Hospital Melbourne-East Melbourne Campus is seeking a highly organised and customer-focused Bookings Officer to join our East Melbourne team on a permanent part-time basis (30 hours per week).

In this role you will liaise with surgeons' rooms, practice managers, theatre staff and ward teams to facilitate efficient scheduling and booking processes, ensuring accurate information and excellent patient-centred service.

Formación

• Previous hospital/perioperative/surgical bookings experience is desirable.
• Excellent organisational and time management skills.
• Strong attention to detail and high accuracy.
• Exceptional communication and interpersonal skills.
• Ability to work in a fast-paced environment with competing priorities.
• Confidence using hospital information systems and Microsoft Office applications.
• Commitment to delivering outstanding patient-centred service.
• Ability to work independently and collaboratively within a team.

Responsabilidades

• Liaise with surgeons, practice managers, clinical teams and other stakeholders to facilitate bookings.
• Ensure booking information is accurate and processed within required timeframes.
• Provide exceptional customer service to clinicians, patients and internal staff.
• Respond to telephone and email enquiries professionally and efficiently.
• Support utilisation of theatre and procedural resources through scheduling.
• Maintain accurate patient and booking records in hospital information systems.
• Collaborate with multidisciplinary teams to support patient flow and service delivery.

Conocimientos

Hospital bookings

Customer service

Communication

Time management

Herramientas

Microsoft Office

Hospital information systems

Descripción del empleo

St Vincent's Private Hospital Toowoomba – Melbourne VIC

2mo ago , from St Vincent's Private Hospital

Join an Organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater!

St Vincent's Private Hospital Melbourne-East Melbourne Campus is seeking a highly organised and customer-focused Bookings Officer to join our East Melbourne team on a permanent part-time basis (30 hours per week).

ABOUT THE ROLE

As a Bookings Officer, you will work within a dynamic team, liaising with surgeons' rooms, practice managers, theatre staff, ward teams, and other key stakeholders to facilitate efficient scheduling and booking processes.

This role is integral to ensuring a seamless experience for patients and clinicians while supporting the effective utilisation of hospital resources.

The East Melbourne Bookings Office operates Monday to Friday between 7:30am and 6:00pm, with shifts rostered across these hours to meet operational requirements.

The key responsibilities of this role are:

• Liaise with surgeons, practice managers, and clinical teams to facilitate patient bookings and scheduling requirements.
• Ensure booking information is accurate, complete, and processed within required timeframes.
• Provide exceptional customer service to clinicians, patients, and internal stakeholders.
• Respond to telephone and email enquiries professionally, efficiently, and courteously.
• Support the optimal utilisation of theatre and procedural resources through effective scheduling practices.
• Maintain accurate patient and booking records in relevant hospital information systems.
• Work collaboratively with multidisciplinary teams to support efficient patient flow and service delivery.

ABOUT ST VINCENTS PRIVATE HOSPITAL MELBOURNE

Our experienced team of clinical professionals, care givers and support staff are equipped to provide the highest level of therapeutic, medical and surgical services. We work together to ensure patient safety, well-being and recovery. We are a not-for-profit Catholic private hospital which operates across four sites at Fitzroy, East Melbourne, Kew and Werribee.

WHY WORK FOR SVPHM:

• Join the St Vincent’s Health Australia Group, and work for a truly values based organisation, who operate across VIC, NSW and QLD
• Salary packaging available (pay less tax and increase your take home pay!)
• Gain access to discounted gym membership through Fitness Passport
• Option to join our workplace giving program, Give4Good
• A great work life balance with options to purchase additional leave
• Receive a staff discount on hospital admissions to any SVHA Private Hospital

About You

• Previous experience in a hospital, perioperative, or surgical bookings environment (desirable).
• Excellent organisational and time management skills.
• Strong attention to detail and a high level of accuracy.
• Exceptional communication and interpersonal skills.
• The ability to work effectively in a fast-paced environment while managing competing priorities.
• Confidence using hospital information systems and Microsoft Office applications.
• A commitment to delivering outstanding patient-centred service.
• The ability to work both independently and collaboratively within a team.

We are committed to equal employment opportunity, ethical practices, the principles of cultural diversity and promote a smoke free work environment.
St Vincent's Health Australia is committed to reconciliation and encourages Aboriginal & Torres Strait Islander people to apply for all advertised positions. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at ***************@svha.org.au.

REQUIREMENTS

Criminal record and/or child protection checks will be conducted and will form part of the selection criteria for this role.
SVPHM has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations).

HAVE A QUESTION AND WANT TO KNOW MORE

If you would like to discuss this opportunity, please contact Lisa Barker - Perioperative Service Manager, East Melbourne for a confidential discussion on (03) 9928 6***

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at ***************@svha.org.au