Hospital Bookings Officer

St Vincent's Private Hospital Melbourne; Melbourne; Vor Ort; AUD 50.000 - 70.000; Teilzeit

Benefits dieser Stelle

Salary packaging

Fitness Passport

Give4Good

Additional leave purchase

Staff hospital discounts

Zusammenfassung

St Vincent's Private Hospital Melbourne-East Melbourne Campus is seeking a highly organised and customer-focused Bookings Officer to join our East Melbourne team on a permanent part-time basis (30 hours per week). You will liaise with surgeons' rooms, practice managers, theatre staff, ward teams, and other key stakeholders to facilitate efficient scheduling and booking processes.

The role supports optimal use of theatre resources and maintains accurate booking records while delivering

Qualifikationen

• Experience in hospital/perioperative bookings is desirable.
• Strong organisational and time management skills.
• Attention to detail and high accuracy required.
• Excellent communication and interpersonal skills.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with hospital information systems and Microsoft Office.

Aufgaben

• Liaise with surgeons, practice managers, and clinical teams to organise bookings and scheduling.
• Ensure booking information is accurate and processed within required timeframes.
• Provide exceptional service to clinicians, patients, and internal stakeholders.
• Respond to phone and email enquiries professionally and promptly.
• Support efficient use of theatre and procedural resources through scheduling.

Kenntnisse

Hospital bookings experience

Organisational skills

Attention to detail

Communication skills

Time management

Hospital information systems

Patient-centred service

Teamwork

Tools

Microsoft Office

Hospital information systems

Jobbeschreibung

Job Description: Join an Organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater! St Vincent's Private Hospital Melbourne-East Melbourne Campus is seeking a highly organised and customer-focused Bookings Officer to join our East Melbourne team on a permanent part-time basis (30 hours per week).

ABOUT THE ROLE

As a Bookings Officer, you will work within a dynamic team, liaising with surgeons' rooms, practice managers, theatre staff, ward teams, and other key stakeholders to facilitate efficient scheduling and booking processes. This role is integral to ensuring a seamless experience for patients and clinicians while supporting the effective utilisation of hospital resources. The East Melbourne Bookings Office operates Monday to Friday between 7:30am and 6:00pm, with shifts rostered across these hours to meet operational requirements.

• Liaise with surgeons, practice managers, and clinical teams to facilitate patient bookings and scheduling requirements.
• Ensure booking information is accurate, complete, and processed within required timeframes.
• Provide exceptional customer service to clinicians, patients, and internal stakeholders.
• Respond to telephone and email enquiries professionally, efficiently, and courteously.
• Support the optimal utilisation of theatre and procedural resources through effective scheduling practices.
• Maintain accurate patient and booking records in relevant hospital information systems.
• Work collaboratively with multidisciplinary teams to support efficient patient flow and service delivery.

ABOUT ST VINCENTS PRIVATE HOSPITAL MELBOURNE

Our experienced team of clinical professionals, care givers and support staff are equipped to provide the highest level of therapeutic, medical and surgical services. We work together to ensure patient safety, well-being and recovery. We are a not-for-profit Catholic private hospital which operates across four sites at Fitzroy, East Melbourne, Kew and Werribee.

WHY WORK FOR SVPHM

You will join a high performing team and a workplace with relationships built on mutual trust and respect.

We value our staff and offer professional advancement in a respectful, collaborative and learning environment.

Join the St Vincent’s Health Australia Group, and work for a truly values based organisation, who operate across VIC, NSW and QLD Salary packaging available (pay less tax and increase your take home pay!)

Gain access to discounted gym membership through Fitness Passport Option to join our workplace giving program, Give4Good

A great work life balance with options to purchase additional leave

Receive a staff discount on hospital admissions to any SVHA Private Hospital

ABOUT YOU

• Previous experience in a hospital, perioperative, or surgical bookings environment (desirable).
• Excellent organisational and time management skills.
• Strong attention to detail and a high level of accuracy.
• Exceptional communication and interpersonal skills.
• The ability to work effectively in a fast-paced environment while managing competing priorities.
• Confidence using hospital information systems and Microsoft Office applications.
• A commitment to delivering outstanding patient-centred service.
• The ability to work both independently and collaboratively within a team.

We are committed to equal employment opportunity, ethical practices, the principles of cultural diversity and promote a smoke free work environment. St Vincent's Health Australia is committed to reconciliation and encourages Aboriginal & Torres Strait Islander people to apply for all advertised positions.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail].

REQUIREMENTS

• Criminal record and/or child protection checks will be conducted and will form part of the selection criteria for this role.
• SVPHM has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings.
• You are required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations).

HAVE A QUESTION AND WANT TO KNOW MORE

If you would like to discuss this opportunity, please contact Lisa Barker - Perioperative Service Manager, East Melbourne for a confidential discussion on [phone]

Closing Date: 27 November 2026 11:59pm

Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

View Reconciliation Action Plan Code of Conduct: View Code of Conduct Set up Job Alerts to see future opportunities that interest you. New users can click Create Account from the Sign-in screen. St Vincent’s Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent’s is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead’s vision, commitment and inspiration lives on in us and the work we do. From modest beginnings, St Vincent’s Health Australia is today the nation’s largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities. The St Vincent’s family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more.

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