Hospital Administration & Patient Experience Lead

Northpark Private Hospital; Melbourne; In loco; AUD 120.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexibility to work across hospitals

Discounted health insurance

Ongoing professional development

Descrizione del lavoro

Northpark Private Hospital in Melbourne is seeking an experienced Administration Manager to lead the Administration Services team and support high-quality patient care across the hospital.

You will report to the Director of Finance and Support Services and oversee Front Office, Ward Administration, ED Administration, Pre-Admissions and Theatre Bookings, focusing on operational excellence, patient flow and revenue cycle performance.

Competenze

• Demonstrated experience leading large administration or operational teams.
• Proven ability to manage KPIs across people, quality and financial performance.
• Strong leadership, coaching and performance management skills.
• Experience building and maintaining stakeholder relationships.
• Workforce planning and rostering experience.
• Strong analytical and problem-solving capabilities.
• Excellent communication and interpersonal skills.
• Sound financial and commercial acumen.
• Intermediate to advanced Microsoft Office skills.

Mansioni

• Lead and manage all hospital administration functions.
• Drive exceptional patient, visitor and customer experiences.
• Optimise patient booking, admission, discharge, billing and collection processes.
• Lead, mentor and develop a high-performing administration team.
• Manage workforce planning, rostering and team capability development.
• Monitor and improve operational, quality and financial performance outcomes.
• Support accreditation, compliance and continuous improvement activities.
• Partner with clinical and operational leaders to improve patient flow and service delivery.
• Act as a key escalation point for administration-related matters.
• Foster a culture of safety, accountability and service excellence.

Conoscenze

Team leadership

Stakeholder management

KPIs & performance management

Workforce planning & rostering

Analytical & problem solving

Communication & interpersonal

Financial & commercial acumen

Microsoft Office

Formazione

Diploma in Management/Business

Bachelor-level qualification in Healthcare Management (desirable)

Strumenti

WebPAS (or similar patient management system)

Descrizione del lavoro

Northpark Private Hospital in Melbourne is seeking an experienced Administration Manager to lead the Administration Services team and support high-quality patient care across the hospital.

You will report to the Director of Finance and Support Services and oversee Front Office, Ward Administration, ED Administration, Pre-Admissions and Theatre Bookings, focusing on operational excellence, patient flow and revenue cycle performance.