Hospital Administration Lead – Patient Experience

Healthscope; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Onsite parking

Supportive leadership environment

Flexibility to work across hospitals

Discounted health insurance

Professional development support

Job summary

Northpark Private Hospital in Melbourne is seeking an experienced Administration Manager to lead the delivery of efficient, compliant and patient-centred administration across the hospital.

Reporting to the Director of Finance and Support Services, you will provide strategic and operational leadership for Front Office, Ward Administration, Pre-Admissions and Theatre Bookings, driving patient flow, revenue cycle performance and service excellence.

Qualifications

• Experience leading large administration or operational teams.
• Strong leadership, coaching and performance management skills.
• Knowledge of private health fund contracts and revenue cycle processes.
• Experience supporting accreditation activities.
• Diploma/ Bachelor qualifications in relevant fields; working towards acceptable where noted.

Responsibilities

• Lead and manage all hospital administration functions.
• Drive exceptional patient, visitor and customer experiences.
• Optimise patient booking, admission, discharge, billing and collection processes.
• Lead, mentor and develop a high-performing administration team.
• Manage workforce planning, rostering and team capability development.
• Monitor and improve operational, quality and financial performance outcomes.
• Support accreditation, compliance and continuous improvement activities.
• Partner with clinical and operational leaders to improve patient flow and service delivery.
• Act as a key escalation point for administration-related matters.
• Foster a culture of safety, accountability and service excellence.

Skills

Leadership

KPI tracking

Team development

Customer experience

Stakeholder management

Financial acumen

Communication

Problem solving

Microsoft Office

Private healthcare knowledge

Education

Diploma in Management or Business

Bachelor in Healthcare Management or related

Tools

WebPAS

Microsoft Office

Job description

Northpark Private Hospital in Melbourne is seeking an experienced Administration Manager to lead the delivery of efficient, compliant and patient-centred administration across the hospital.

Reporting to the Director of Finance and Support Services, you will provide strategic and operational leadership for Front Office, Ward Administration, Pre-Admissions and Theatre Bookings, driving patient flow, revenue cycle performance and service excellence.