Home Lending Experience Lead

NAB; Singleton Council; On-site; AUD 80,000 - 100,000; Full time

Job summary

NAB is seeking a Home Lending Executive in New South Wales, Australia, to deliver exceptional customer experiences through comprehensive home loan expertise. The ideal candidate will manage the full lending cycle and build relationships with new and existing clients.

This role values a customer-centric approach and strong communication skills, offering an inclusive workplace culture where diverse perspectives are celebrated.

Qualifications

• Proven experience in home lending with a customer-centric focus.
• Strong knowledge of lending products and the mortgage industry.
• Excellent communication skills and relationship-building abilities.
• Passion for delivering top-notch customer service.
• Ability to thrive in a dynamic, results-oriented environment.

Responsibilities

• Partner with customers to provide expert guidance on home loan options.
• Manage the full lending cycle with high-quality service.
• Build strong relationships with new and existing clients.
• Collaborate with colleagues to streamline processes.
• Leverage technology to enhance customer experience.

Skills

Customer-centric focus

Knowledge of lending products

Communication skills

Relationship-building skills

Passion for customer service

Job description

• Are you customer obsessed and passionate about helping Australians achieve their dream of home ownership?
• Do you thrive in a fast-paced, customer-centric environment where your expertise and dedication can make a real difference to our customers?
• Are you a high-performing lender ready to grow your network and business?
  
  

• Are you customer obsessed and passionate about helping Australians achieve their dream of home ownership?
• Do you thrive in a fast-paced, customer-centric environment where your expertise and dedication can make a real difference to our customers?
• Are you a high-performing lender ready to grow your network and business?
  
  

If so, we invite you to express your interest in joining NAB as a Home Lending Executive. We have number of opportunities available across Australia.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Home Lending Executive, you will join a team that’s doubling down on customer obsession; we move with speed, keep it simple and win together!

Each day, you’ll go above and beyond to:

• Partner with customers to provide expert advice and guidance on NAB’s home loan possibilities.
• Manage end-to-end lending processes, ensuring speedy and exceptional service at every touchpoint.
• Build and maintain strong relationships with both new and established clients, working closely to understand their financial goals.
• Collaborate with a team of dedicated professionals, all driven to provide outstanding results.
• Leverage innovative technology to streamline processes and improve the customer experience.
  
  

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Proven experience in home lending, demonstrating customer obsession in everything you do!
• Strong knowledge of lending products and the mortgage industry.
• Excellent communication and relationship-building skills.
• A passion for delivering top-notch customer service.
• The ability to thrive in a dynamic, results-oriented environment.
  
  

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via [e-mail] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.