Home Lending Executive

NAB; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading financial institution is seeking a Home Lending Executive passionate about helping Australians achieve home ownership. In this role, you will provide expert advice on home loan options, manage lending processes, and build strong client relationships. Ideal candidates should have proven experience in home lending, a strong understanding of lending products, and excellent customer service skills. Join a team committed to customer satisfaction and innovation in a dynamic environment.

Qualifications

• Proven experience in home lending with a customer-centric approach.
• Ability to manage end-to-end lending processes.
• Passion for delivering high-quality customer service.

Responsibilities

• Partner with customers to provide expert advice on home loan possibilities.
• Manage lending processes to ensure exceptional service.
• Build and maintain relationships with clients to understand their financial goals.
• Collaborate with team members to achieve outstanding results.
• Leverage technology to enhance customer experience.

Skills

Customer obsession

Strong knowledge of lending products

Excellent communication skills

Relationship-building skills

Dynamic and results-oriented mindset

Job description

Expression of Interest - Home Lending Executive

• Are you customer obsessed and passionate about helping Australians achieve their dream of home ownership?
• Do you thrive in a fast-paced, customer-centric environment where your expertise and dedication can make a real difference to our customers?
• Are you a high-performing lender ready to grow your network and business?

If so, we invite you to express your interest in joining NAB as a Home Lending Executive. We have a number of opportunities available across Australia including both mobile and branch based positions.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Home Lending Executive, you will join a team that’s doubling down on customer obsession; we move with speed, keep it simple and win together!

Each day, you’ll go above and beyond to:

• Partner with customers to provide expert advice and guidance on NAB’s home loan possibilities.
• Manage end-to-end lending processes, ensuring speedy and exceptional service at every touchpoint.
• Build and maintain strong relationships with both new and established clients, working closely to understand their financial goals.
• Collaborate with a team of dedicated professionals, all driven to provide outstanding results.
• Leverage innovative technology to streamline processes and improve the customer experience.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Proven experience in home lending, demonstrating customer obsession in everything you do!
• Strong knowledge of lending products and the mortgage industry.
• Excellent communication and relationship-building skills.
• A passion for delivering top‑notch customer service.
• The ability to thrive in a dynamic, results‑oriented environment.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via [e-mail] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.