Home Assessing Team Lead – Coaching & Growth

Hinchen Recruitment Group; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Bonus & rewards

Me day leave

Volunteer leave

Parental leave

Insurance discounts

Wellbeing initiatives

Employee recognition

Benefits platform access

Career progression

Job summary

Hinchen Recruitment Group’s client is an international Insurance leader seeking to expand their Home Assessing teams across multiple regions. This role is based in NSW and can be onsite or field-based, leading a high-performing group of assessors responsible for on-road and desktop home assessments, scope validation and end-to-end claims management.

You will coach and mentor assessors, improve operational performance and drive exceptional customer outcomes during challenging times for customers.

Qualifications

• Experience leading a team in Home Assessing or building insurance.
• Experience in estimating, scoping and assessing residential building repairs.
• Minimum 2 years’ experience within Home Assessing or the broader Building industry.

Responsibilities

• Lead, coach and mentor a team of Assessors.
• Drive high standards across scoping accuracy, cost validation and claims management.
• Manage escalated claims and complex customer matters.
• Monitor team performance, KPIs and operational outcomes.
• Support process improvement initiatives across the Home Claims function.
• Build strong relationships with internal stakeholders, suppliers and repair networks.
• Provide ongoing training, feedback and capability development across the team.
• Contribute to workforce planning and operational improvements.

Skills

Leadership

Coaching

Mentoring

Communication

Stakeholder management

Time management

Organizational skills

Job description

Hinchen Recruitment Group’s client is an international Insurance leader seeking to expand their Home Assessing teams across multiple regions. This role is based in NSW and can be onsite or field-based, leading a high-performing group of assessors responsible for on-road and desktop home assessments, scope validation and end-to-end claims management.

You will coach and mentor assessors, improve operational performance and drive exceptional customer outcomes during challenging times for customers.