Home Assessments Team Lead | Coaching, Quality & Strategy

Auto & General; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Auto & General is seeking a Home Assessing Team Leader to guide a team of professionals who assess properties, validate costs, and deliver precise scopes for end-to-end claims. This hands-on leadership role includes coaching and developing staff to ensure consistency and high performance.

The role requires travel to Canberra and Wollongong once a month and offers opportunities to impact customer outcomes by building strong stakeholder relationships and driving cost control and process

Qualifications

• Proven ability to lead, coach, mentor and motivate a high performing team.
• Strong change-agility and exceptional time management skills.
• Minimum 2 years' experience in Home Assessing or Building Industry (estimating and assessing experience essential)
• Excellent verbal and written communication skills, including report writing and negotiation
• Demonstrated experience building effective relationships with internal and external stakeholders
• Insurance experience preferred but not essential

Responsibilities

• Lead and inspire high-performance – monitor and drive service excellence and process adherence while demonstrating company values, managing in accordance with company policies and HR frameworks (Safety, Wellness, Workplace Behaviour and Performance Improvement)
• Develop and support team success – provide guidance to enhance skills and overcome challenges, regularly evaluate performance and set clear, achievable targets aligned with A&G frameworks, and handle escalated claims and complex matters
• Coach and develop team capabilities – provide continuous coaching and constructive feedback on scoping accuracy, cost validation, compliance, project management, and assessment techniques (virtual and on-road)
• Drive continuous improvement – operate within and actively enhance the Home Claims Operating Model to increase team capability and operational effectiveness
• Drive cost control and operational improvement – implement and refine cost control strategies to deliver outcomes to plan, while identifying improvement opportunities throughout the Home Claims Value Chain aligned with business objectives
• Build and maintain relationships with all stakeholders, providing constructive feedback as required
• Drive strategic and operational excellence – contribute to Claims performance improvement initiatives, provide input into process, system and staffing development, and track KPIs to ensure productivity and quality metrics meet internal expectations

Skills

Leadership

Coaching

Time management

Communication

Negotiation

Relationship building

Job description

Auto & General is seeking a Home Assessing Team Leader to guide a team of professionals who assess properties, validate costs, and deliver precise scopes for end-to-end claims. This hands-on leadership role includes coaching and developing staff to ensure consistency and high performance.

The role requires travel to Canberra and Wollongong once a month and offers opportunities to impact customer outcomes by building strong stakeholder relationships and driving cost control and process