Holiday Park Receptionist

Big4 Holiday Parks; Anna Bay; On-site; AUD 30,000 - 41,000; Part time

Job summary

BIG4 Bays Holiday Park in Anna Bay is seeking a friendly Receptionist to join our small team. You will deliver exceptional guest service at the front desk and support operations.

As a Receptionist, you will manage check-ins and check-outs, answer calls and emails, assist with bookings, and coordinate with other departments to meet guest needs.

Qualifications

• Previous reception experience in a holiday park or similar accommodation is required.
• Experience with RMS booking system is required.
• Flexibility to work casual hours, including 1 in 2 or 1 in 3 weekends and school holidays as well as some public holidays.
• Excellent communication and interpersonal skills with a friendly, approachable manner.
• Strong organisational abilities and attention to detail.
• Proficiency with computer systems and Microsoft Office applications.

Responsibilities

• Greeting guests upon arrival and providing a warm, professional welcome to the holiday park.
• Managing check-ins and check-outs for guests.
• Answering telephone and email enquiries.
• Processing bookings, amendments and cancellations.
• Providing information about park facilities, local attractions and facilities available to guests.
• Handling guest enquiries and resolving issues in a courteous and efficient manner.
• Maintaining the reception desk and ensuring it remains tidy and organised.
• Processing payments and managing cash or card transactions accurately.
• Coordinating with other departments to ensure guest needs are met promptly.
• Laundry duties such as washing, drying and folding as well as preparing linen bags for the housekeeping team.
• Performing post-clean checks of cabins as part of our quality assurance procedures.
• Performing pre-arrival checks of cabins to ensure the cabin is perfectly presented for the guest's arrival.

Skills

Excellent communication

Interpersonal skills

Organisational abilities

Attention to detail

Proficiency with computer systems

Microsoft Office

Tools

RMS booking system

Computer systems

Job description

We are seeking a friendly and professional Receptionist to join our small team at BIG4 Bays Holiday Park in Anna Bay. As Receptionist, you will be responsible for providing exceptional customer service to our guests, performing reception duties, and ensuring a smooth operation at the front desk and behind the scenes.

Key responsibilities

Greeting guests upon arrival and providing a warm, professional welcome to the holiday park.

Managing check-ins and check-outs for guests.

Answering telephone and email enquiries.

Processing bookings, amendments and cancellations.

Providing information about park facilities, local attractions and facilities available to guests.

Handling guest enquiries and resolving issues in a courteous and efficient manner.

Maintaining the reception desk and ensuring it remains tidy and organised.

Processing payments and managing cash or card transactions accurately.

Coordinating with other departments to ensure guest needs are met promptly.

Laundry duties such as washing, drying and folding as well as preparing linen bags for the housekeeping team.

Performing post-clean checks of cabins as part of our quality assurance procedures.

Performing pre-arrival checks of cabins to ensure the cabin is perfectly presented for the guest's arrival.

What we're looking for

Previous experience in a holiday park reception or similar accommodation reception role is required.

Experience with RMS booking system is required.

Flexibility to work casual hours, which includes 1 in 2 or 1 in 3 weekends and school holidays as well as some public holidays.

Excellent communication and interpersonal skills with a friendly, approachable manner.

Strong organisational abilities and attention to detail.

Proficiency with computer systems and Microsoft Office applications.

Ability to multitask and manage multiple enquiries simultaneously.

Professional appearance and demeanour.

Enjoy working within a team.

About us

We are a small family owned and operated Holiday Park committed to creating a workplace and community where our staff feel welcomed, respected and valued. We pride ourselves on delivering exceptional hospitality and creating memorable holidays for families and travellers. Our team is dedicated to making every visit special, and we believe that great customer service starts at the reception desk. We are open 364 days per year, closed on Christmas Day.