Boutique Office Executive

AU01 Richemont Australia Pty. Ltd.; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Cartier, a Richemont maison, seeks a detail‑oriented Boutique Operations professional to uphold controls, compliance, procurement and security within our Sydney boutique. The role focuses on daily reporting, audit support, and continuous improvement to ensure exceptional client experiences and smooth store operations.

You will work closely with Boutique Management to maintain standards, coordinate timely procurement, and implement health and safety policies, contributing to a premium environment

Responsibilities

• Generate and review daily reports; discrepancies resolved by month end.
• Support Boutique Management to conduct periodic spot checks across all areas.
• Conduct weekly meetings to summarize controls and escalate issues.
• Assist Boutique Management for audits and take necessary actions.
• Support audit process with sampling and documentation.
• Identify improvements to enhance client and employee experience.

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. Be a part of our Team! Immerse yourself in the world of Cartier, where heritage and innovation come together to create unforgettable experiences. Play a crucial role in creating a smooth and efficient environment, allowing our team to deliver exceptional experiences to our clients.

HOW WILL YOU MAKE AN IMPACT?

CONTROLS

• Generate and review daily reports any discrepancies are followed up and resolved before the end of each month.
• Support the Boutique Management to conduct periodic spot check of all areas of control & compliance within the Boutique.
• Conduct weekly meetings with Boutique Management to provide a summary of boutique controls, highlighting issues and concerns for escalation.
• Assist the Boutique Management to prepare for any upcoming audit and to take any necessary action required as directed.
• Supports the audit process with sampling review and the required documentation as part of that process.
• Identify areas of improvement and provide recommendations as part of Continuous Improvement to achieve an outstanding client and employee experience.

COMPLIANCE

• Support the Boutique Management in driving internal processes through active communication and reinforcement of the Cartier Boutique Operations Manual (BOM), Richemont Security Manual, Richemont Health & Safety Policies and any other relevant procedures and policies as required.
• Ensure full understanding of all procedures and policies applicable to the Boutique and be the key contact for boutique team queries.
• Review all transactions to ensure full compliance to procedures and follow up with the internal stakeholder if necessary to resolve within the required timeline.
• Assist the Boutique Management in inputting shifts into Kronos in a timely manner.
• Contribute to ad-hoc network level projects in partnership with Retail Operations.

BOUTIQUE OPERATIONS

• Support the Boutique Management in the regular upkeep of the Back of House areas, ensuring that space is optimised.
• Support in compliance of Security and Health & Safety procedures within Boutique.
• Responsible for the procurement and expense claims for the Boutique petty cash card and provides a monthly review and submission of all boutique's related procurement expenses to Boutique Management.
• Procurement of sales supplies, miscellaneous, and vendor creation and purchase orders and ensuring they are delivered on-time and within reasonable quantities to operate efficiently.
• Coordinate Boutiques Uniforms Orders and stock for new and existing staff as required.
• Support in the organisation of daily security, as well as organise any before/afterhours security details for the boutique as required.
• Responsible for the distribution and maintenance of boutique keys, fobs and any other passes for all boutique staff.

BOUTIQUE MAINTENANCE

• Daily management of regular contractors ensuring the image of the Boutique is per standards and Cartier guidelines are followed.
• Work closely with the SDP team in ensuring all boutique maintenance issues are raised in a timely manner and followed through.
• Ensure a list of emergency contacts for contactors is regularly updated and shared amongst the management team to aid in ensuring smooth operations.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

At Cartier, we believe passion and expertise are the sparks that create extraordinary success. To truly thrive in this role, you’ll bring outstanding time management and communication skills to ensure tasks are completed efficiently and effectively, fostering clear and positive interactions with colleagues and clients. A positive and adaptable multitasking approach, ready to tackle diverse responsibilities and contribute to a dynamic and fast-paced environment. Your meticulous attention to detail to ensure accuracy and precision in all aspects of your work, contributing to the smooth and compliant operation of the boutique. A desire to thrive in environments that require flexibility and readily adjust to evolving priorities and requirements.

HOW DO WE KEEP YOU SMILING?

The opportunity to contribute to a world-class environment and play a vital role in delivering exceptional experiences to our discerning clientele. A supportive and collaborative team environment where your contributions are valued, and your professional growth is nurtured. A generous salary with a market leading incentive scheme.

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.