Heritage Hotel & Pub Operations Manager

York Hospitality Pty Ltd Trading As Imperial Homestead; Shire Of York; Sur place; AUD 72 000 - 88 000; Plein temps

Résumé du poste

York Hospitality Pty Ltd trading as Imperial Homestead in York, WA, is seeking a Hotel/Motel Manager to oversee the accommodation, front office, housekeeping, restaurant and bar functions. Reporting to the owners, you will unite day-to-day operations, budgeting and occupancy to drive strong results.

You will recruit, train and roster staff, set pricing, ensure liquor licensing, food safety and WHS compliance, and maintain high service standards to deliver a memorable guest experience at a

Qualifications

• Diploma or higher qualification in hospitality or business management.
• Minimum of 1 year of experience in hotel, motel or hospitality venue management.
• Experience with property management, reservation and POS systems; budgeting and rostering.
• Knowledge of liquor licensing, food safety and WHS requirements.
• Strong leadership and guest service skills; excellent communication.

Responsabilités

• Plan, organise, direct and control the daily operations of the accommodation, front office, housekeeping, restaurant and bar.
• Manage room reservations, rates, availability and online booking channels to maximise occupancy and revenue.
• Oversee guest check-in and check-out, guest enquiries, feedback and complaint resolution to maintain high service standards.
• Recruit, induct, train, supervise and roster front office, housekeeping, kitchen and bar staff, and conduct performance reviews.
• Prepare and monitor operating budgets, control costs and review financial performance, takings and reconciliations.
• Set pricing for rooms, food and beverages, and coordinate purchasing, stock control and supplier relationships.
• Oversee food and beverage service standards and work with the kitchen on menus, presentation and service quality.
• Ensure compliance with liquor licensing requirements, responsible service of alcohol, food safety and WHS legislation.
• Arrange maintenance, cleaning and repairs of rooms, facilities and grounds so the heritage premises are kept to a high standard.
• Plan and carry out marketing and promotional activities, including local festivals, events and function bookings.
• Maintain accurate records, reports and administrative systems for the business owners.

Connaissances

Leadership

Customer service

Communication

Problem solving

Formation

Diploma of Hospitality Management or higher qualification in hospitality or business management

Outils

Property management systems (PMS)

Reservation systems

POS systems

Description du poste

York Hospitality Pty Ltd trading as Imperial Homestead in York, WA, is seeking a Hotel/Motel Manager to oversee the accommodation, front office, housekeeping, restaurant and bar functions. Reporting to the owners, you will unite day-to-day operations, budgeting and occupancy to drive strong results.

You will recruit, train and roster staff, set pricing, ensure liquor licensing, food safety and WHS compliance, and maintain high service standards to deliver a memorable guest experience at a