Heritage Education & Booking Coordinator

Swan Hill Rural City Council; Swan Hill; On-site; AUD 66,000 - 80,000; Full time

Benefits offered by this job

Four weeks annual leave + 17.5% leave

Paid parental leave

Long service leave

Subsidised gym memberships

Active social club

Job summary

Swan Hill Rural City Council is seeking an Education & Bookings Officer for the Pioneer Settlement in Swan Hill VIC. This permanent full‑time role develops and delivers education programs, coordinates bookings and supports events and visitor experiences to bring the region’s stories to life.

You will work with schools, visitors, volunteers and community members to create memorable experiences, maintain booking records and ensure smooth operations across education and accommodation services.

Qualifications

• Experience in education, tourism, visitor services, administration or a similar role.
• Strong communication and organisational skills.
• The ability to manage a range of tasks and priorities.
• A positive, can-do attitude and a willingness to work as part of a team.
• An interest in local history, education, tourism or community engagement.

Responsibilities

• Developing and delivering engaging education programs for school groups.
• Coordinate school group, tour and lodge accommodation bookings.
• Building relationships with schools, community groups and tourism partners.
• Welcoming visitors and providing exceptional customer service.
• Supporting events, exhibitions and visitor activities.
• Working with schools, community groups and tourism partners.
• Maintaining accurate booking records and supporting the smooth coordination of education programs and accommodation services.
• Working alongside staff and volunteers to create positive visitor experiences.

Skills

Education program delivery

School liaison

Customer service

Event coordination

Team collaboration

Education

Certificate IV in Education/ Tourism/ Business Admin

Job description

Swan Hill Rural City Council is seeking an Education & Bookings Officer for the Pioneer Settlement in Swan Hill VIC. This permanent full‑time role develops and delivers education programs, coordinates bookings and supports events and visitor experiences to bring the region’s stories to life.

You will work with schools, visitors, volunteers and community members to create memorable experiences, maintain booking records and ensure smooth operations across education and accommodation services.