Education & Bookings Officer

Swan Hill Rural City Council; Swan Hill; On-site; AUD 66,000 - 80,000; Full time

Benefits offered by this job

Four weeks annual leave + 17.5% leave

Paid parental leave

Long service leave

Subsidised gym memberships

Active social club

Job summary

Swan Hill Rural City Council is seeking an Education & Bookings Officer for the Pioneer Settlement in Swan Hill VIC. This permanent full‑time role develops and delivers education programs, coordinates bookings and supports events and visitor experiences to bring the region’s stories to life.

You will work with schools, visitors, volunteers and community members to create memorable experiences, maintain booking records and ensure smooth operations across education and accommodation services.

Qualifications

• Experience in education, tourism, visitor services, administration or a similar role.
• Strong communication and organisational skills.
• The ability to manage a range of tasks and priorities.
• A positive, can-do attitude and a willingness to work as part of a team.
• An interest in local history, education, tourism or community engagement.

Responsibilities

• Developing and delivering engaging education programs for school groups.
• Coordinate school group, tour and lodge accommodation bookings.
• Building relationships with schools, community groups and tourism partners.
• Welcoming visitors and providing exceptional customer service.
• Supporting events, exhibitions and visitor activities.
• Working with schools, community groups and tourism partners.
• Maintaining accurate booking records and supporting the smooth coordination of education programs and accommodation services.
• Working alongside staff and volunteers to create positive visitor experiences.

Skills

Education program delivery

School liaison

Customer service

Event coordination

Team collaboration

Education

Certificate IV in Education/ Tourism/ Business Admin

Job description

Swan Hill Rural City Council – Swan Hill VIC

PermanentFull Time | Pioneer Settlement, Swan Hill

Looking for a role that’s a little different?

The Pioneer Settlement is looking for afriendly, organised and community-minded person to join our team as an Education & Bookings Officer.

This is a varied role where you will develop and deliver education programs, workwith school groups, visitors, volunteers and community members to help bringthe stories of our region to life. From coordinating bookings and accommodationto supporting events and visitor experiences, you will play animportant part in making every visitor's experience a memorable one.

What you will be doing

• Developing and delivering engaging education programs for school groups.
• Coordinatingschool group, tour and lodge accommodation bookings.
• Building relationships with schools, community groups and tourism partners.
• Welcoming visitors and providing exceptional customer service.
• Supportingevents, exhibitions and visitor activities.
• Working withschools, community groups and tourism partners.
• Maintaining accurate booking records and supporting the smooth coordination of education programs and accommodation services.
• Working alongsidestaff and volunteers to create positive visitor experiences.

About You

You are someone who enjoys working withpeople, is well organised and takes pride in providing great service. You willhave:

• Experience in education, tourism, visitor services, administration or a similar role.
• Strongcommunication and organisational skills.
• The abilityto manage a range of tasks and priorities.
• A positive,can-do attitude and a willingness to work as part of a team.
• An interestin local history, education, tourism or community engagement.

At the Pioneer Settlement, no two days arethe same. One day you might be helping a school group step back in time, thenext coordinating accommodation bookings or supporting a community event.

You will be part of a passionate team thathelps showcase the history, stories and character of our region while creatingmemorable experiences for visitors of all ages.

• CertificateIV qualification in Education, Tourism, Business Administration or a relatedfield, orequivalent experience.
• CurrentEmployee Working with Children Check.
• CurrentNational Police Check.
• CurrentVictorian Driver Licence.

What we offer

• PermanentFull-Time role
• Approximately$72,916 per annum + 15% superannuation
• Four weeksannual leave + 17.5 % leave loading
• 12 days'personal (sick/carer's) leave
• Paid parentaland adoption leave
• Long serviceleave (pro-rata after 7 years)
• Subsidisedgym memberships
• Active socialclub

12 noon, Tuesday, 6 October 2026.