Helpdesk Support Assistant

The University Of Western Australia; Western Australia; On-site; AUD 70,000 - 77,000; Full time

Benefits offered by this job

Flexible working options

Paid parental leave

Up to 17% employer paid superannuation

Salary packaging available

Incremental progression based on 12-

Up to 25% discount on eligible UWA-

Discounted health insurance

Employee Assistance Program

Job summary

The University of Western Australia is seeking a Helpdesk Support Assistant to join Campus Management, providing frontline support for maintenance requests and fault reporting. You will coordinate work orders, liaise with internal teams and contractors, and deliver timely updates to stakeholders.

A Year 12 minimum and strong customer service are essential, with pro-rata salary plus 17% superannuation for this full-time role.

Qualifications

• Year 12 minimum or equivalent competency.
• Experience delivering a high level of customer service and support.
• Considerable relevant administrative experience at an appropriate level.
• Well-developed organisational, written, verbal and interpersonal skills.

Responsibilities

• Act as the first point of contact for service requests, maintenance enquiries and fault reporting via phone, email and customer interactions.
• Coordinate and monitor work orders, liaise with internal teams and contractors, and provide timely updates to stakeholders on request progress.
• Support operational reporting and administrative activities that contribute to effective facilities maintenance and service delivery across the University.

Skills

Customer service

Administrative experience

Organisational skills

Written and verbal communication

Time management

Education

Year 12 or equivalent

Job description

• Join a customer-focused team that helps keep one of Australia's leading university campuses operating efficiently and safely.
• Build your administration and service coordination career in a fast-paced facilities and maintenance environment.
• 2x full-time appointments on an ongoing basis.
• Base salary range: $69,666 – $77,167 p.a. (pro-rata) plus 17% superannuation.

About the area

Campus Management is responsible for the planning, development, management and operation of the University's physical estate and infrastructure. The team delivers integrated property, facilities, asset management, capital works and operational services that support excellence in teaching, research and campus life.

Within Campus Management, the Infrastructure Maintenance team provides responsive, efficient and customer-focused support services across the University. The Helpdesk team plays a critical role as the first point of contact for maintenance requests, service enquiries and fault reporting, ensuring issues are accurately recorded, prioritised and resolved in a timely manner.

About the opportunity

• Act as the first point of contact for service requests, maintenance enquiries and fault reporting via phone, email and customer interactions.
• Coordinate and monitor work orders, liaise with internal teams and contractors, and provide timely updates to stakeholders on request progress.
• Support operational reporting and administrative activities that contribute to effective facilities maintenance and service delivery across the University.

About you

• Year 12 minimum or equivalent competency.
• Experience in delivering a high level of customer service and support.
• Considerable relevant administrative experience at an appropriate level
• Well-developed organisational skills, including the ability to meet deadlines in a busy environment.
• Well-developed written, verbal and interpersonal skills.

Note: As part of the recruitment process, candidates will be required to complete declarations in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence.

Position description: PD - Helpdesk Support Assistant (524761).pdf

To learn more about this opportunity, please contact Cynthia Sandhu at [e-mail]

For enquiries on the recruitment process, please contact Shelby Corrins at [e-mail]

Closing date: 11:55 PM AWST on Thursday, 19 November 2026

This position is only open to applicants with relevant rights to work in Australia.

Please note: Unsolicited applications and emails from recruitment agencies will not be accepted outside of formal channels.

Benefits

• Flexible working options.
• Generous paid leave including parental leave.
• Up to 17% employer paid superannuation.
• Salary packaging available.
• Incremental progression based on 12 months continuous service.
• Up to 25% discount on eligible UWA full-fee courses.
• Discounted health insurance.
• Employee Assistance Program.

About the University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.

Learn more about us.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.

If you have queries relating to your application, please contact the individual named in the advertisement. To enable a quick response, please include the 6-digit job reference number.