Helpdesk & Data Support Officer (Junior)

State Government of Victoria, Australia; City of Melbourne; On-site; AUD 62,000 - 80,000; Full time

Job summary

The Victorian Curriculum and Assessment Authority (VCAA) invites applications for an ongoing full-time Junior Support Officer in the Assessment Programs Unit within the Assessment Division. You will provide responsive helpdesk support to schools and stakeholders participating in external assessment programs such as NAPLAN, GAT and VCE.

Responsibilities include handling phone and written inquiries, managing service requests, maintaining records, supporting data quality checks, assisting with

Qualifications

• Essential: experience in a helpdesk or technical support role in a high-volume environment.
• Desirable: experience in helpdesk support or service delivery in education or similar settings.
• Sound computer literacy and confidence using online platforms, databases, CRM or case management systems.

Responsibilities

• Provide responsive phone and written support to schools and stakeholders in external assessment programs (NAPLAN, GAT, VCE).
• Manage service requests and maintain accurate records.
• Assist with data quality checks and system testing; escalate issues to ensure timely, accurate service delivery.

Skills

Customer service

Clear communication

Attention to detail

Problem solving

Adaptability

Tools

CRM systems

Case management systems

Online platforms

Job description

The Victorian Curriculum and Assessment Authority (VCAA) invites applications for an ongoing full-time Junior Support Officer in the Assessment Programs Unit within the Assessment Division. You will provide responsive helpdesk support to schools and stakeholders participating in external assessment programs such as NAPLAN, GAT and VCE.

Responsibilities include handling phone and written inquiries, managing service requests, maintaining records, supporting data quality checks, assisting with