Education Helpdesk Specialist (High-Volume Support)

Department of Education; City of Melbourne; On-site; AUD 62,000 - 80,000; Full time

Job summary

Department of Education – Melbourne Northern Suburbs VIC seeks a Junior Support Officer to deliver assessment support services for external programs such as NAPLAN, GAT and VCE. You will handle helpdesk inquiries, provide timely advice to schools, and perform data and records tasks in a busy environment.

The role requires experience in a helpdesk/technical support setting, strong computer literacy, and the ability to work outside standard hours during peak periods.

Qualifications

• Experience in a helpdesk or technical support role in a high-volume environment.
• Knowledge of online platforms, databases, CRM or case management systems.
• Sound computer literacy and problem-solving skills.

Responsibilities

• Provide responsive phone and written support to schools and stakeholders.
• Handle service requests, perform administrative tasks and data/system-related work.
• Maintain accurate records and assist with data quality assurance and system testing.

Skills

Helpdesk experience

Customer service

Data entry

Communication skills

Tools

CRM systems

Databases

Case management systems

Microsoft Office

Job description

Department of Education – Melbourne Northern Suburbs VIC seeks a Junior Support Officer to deliver assessment support services for external programs such as NAPLAN, GAT and VCE. You will handle helpdesk inquiries, provide timely advice to schools, and perform data and records tasks in a busy environment.

The role requires experience in a helpdesk/technical support setting, strong computer literacy, and the ability to work outside standard hours during peak periods.