Education Assessments Helpdesk Associate

Department of Education Victoria; City of Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

Department of Education Victoria – Melbourne VIC is seeking a Junior Support Officer to assist with VCAA assessment support services, including external programs such as NAPLAN, GAT and VCE.

You will provide responsive phone and written support, manage service requests, and perform administrative and data-related tasks to ensure accurate, timely delivery across high-volume environments. A focus on data quality and system testing is required.

Qualifications

• Experience in a helpdesk or technical support role.
• Sound computer literacy and confidence using online platforms, databases, CRM or case management systems.
• Ability to record, track and resolve enquiries accurately.
• Experience in high-volume, time-sensitive service delivery.

Responsibilities

• Provide responsive phone and written support to schools and stakeholders.
• Manage service requests and perform administrative tasks.
• Assist with data quality assurance and system testing.
• Escalate issues to ensure timely, accurate service delivery.
• Maintain accurate records and support helpdesk operations.

Skills

Customer focus

Adaptability

Clear communication

Attention to detail

Problem solving

Teamwork

Tools

CRM systems

Case management systems

Online platforms

Job description

Department of Education Victoria – Melbourne VIC is seeking a Junior Support Officer to assist with VCAA assessment support services, including external programs such as NAPLAN, GAT and VCE.

You will provide responsive phone and written support, manage service requests, and perform administrative and data-related tasks to ensure accurate, timely delivery across high-volume environments. A focus on data quality and system testing is required.