Help Desk Specialist — Phone & Remote IT Support

IUIH Institute for Urban Indigenous Health; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Inclusive workplace

In-house training opportunities

Weekly staff wellness activities

Participation in community events

Job summary

IUIH Institute for Urban Indigenous Health is seeking a Helpdesk Support Officer to provide client service in software and hardware support. This role includes first-level IT support via phone and remote channels, with rapid resolution of routine issues to keep operations running smoothly.

You will respond to calls, emails and tickets, communicate updates, and build knowledge of software features to guide end users across the organisation's IT services in a diverse health environment.

Qualifications

• Relevant experience in remote desktop support and similar help desk roles.
• This role focuses on client service via phone and remote channels.
• Ability to respond to calls, emails, and tickets in line with service agreements.

Responsibilities

• Provide assistance via phone and remote support channels.
• Respond to calls, emails, and support tickets in line with established service agreements.
• Deliver first-level support with timely responses and resolutions.
• Ensure updates and fixes are communicated and implemented effectively.
• Develop understanding of software features to guide end users.

Skills

Remote desktop support

Help desk experience

Client service

Education

Driver's licence (C Class, QLD)

Criminal History Check

Job description

IUIH Institute for Urban Indigenous Health is seeking a Helpdesk Support Officer to provide client service in software and hardware support. This role includes first-level IT support via phone and remote channels, with rapid resolution of routine issues to keep operations running smoothly.

You will respond to calls, emails and tickets, communicate updates, and build knowledge of software features to guide end users across the organisation's IT services in a diverse health environment.