Help Desk Support Officer

IUIH Institute for Urban Indigenous Health; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Inclusive workplace

In-house training opportunities

Weekly staff wellness activities

Participation in community events

Job summary

IUIH Institute for Urban Indigenous Health is seeking a Helpdesk Support Officer to provide client service in software and hardware support. This role includes first-level IT support via phone and remote channels, with rapid resolution of routine issues to keep operations running smoothly.

You will respond to calls, emails and tickets, communicate updates, and build knowledge of software features to guide end users across the organisation's IT services in a diverse health environment.

Qualifications

• Relevant experience in remote desktop support and similar help desk roles.
• This role focuses on client service via phone and remote channels.
• Ability to respond to calls, emails, and tickets in line with service agreements.

Responsibilities

• Provide assistance via phone and remote support channels.
• Respond to calls, emails, and support tickets in line with established service agreements.
• Deliver first-level support with timely responses and resolutions.
• Ensure updates and fixes are communicated and implemented effectively.
• Develop understanding of software features to guide end users.

Skills

Remote desktop support

Help desk experience

Client service

Education

Driver's licence (C Class, QLD)

Criminal History Check

Job description

Full time

10d ago , from IUIH Institute for Urban Indigenous Health

Join an Organisation dedicated to Closing the Gap in Indigenous Health

About Us?

The Institute for Urban Indigenous Health Ltd was established by its founding members to provide a coordinated/integrated approach to the planning, development and delivery of comprehensive primary health care services for Aboriginal and Torres Strait Islander populations within the Southeast Qld Region.

The Corporate Services team is responsible for the management and delivery of effective Finance, Human Resources, Accreditation, Information & Communications Technology, Workplace Health and Safety, Warehouse, and Infrastructure and Logistics services to enable IUIH to meet its strategic and operational objectives.

About the Role?

As Helpdesk Support Officer, your role is to provide client service in software and hardware support. This will include consistent and uninterrupted coverage of the helpdesk through phone and remote support in analysing and solving routine client IT problems and requests through to completion.

Your day-to-day duties will include:

• Provide assistance via phone and remote support channels.
• Respond to calls, emails, and support tickets in line with established service agreements.
• Deliver first-level support, ensuring timely responses and resolutions.
• Ensure updates and fixes are communicated, scheduled, and implemented effectively.
• Develop a clear understanding of software features, limitations, and issues to provide guidance to end users.

About You?

• Current C Class Drivers Licence (QLD)
• Current Criminal History Check
• Relevant experience in remote desktop support and similar help desk roles.

Desirable, but not mandatory:

• Demonstrated experience working with Aboriginal and Torres Strait Islander people and /or communities

What Can we Offer?

At IUIH we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability.

• At IUIH Our Collectivity is Our Strength.
• We are a diverse and inclusive workplace that invites applications from all people.
• Be part of Australia’s largest community controlled Aboriginal Health Service.
• Access to "Growing Our Own Opportunities" through in-house training and programs.
• Weekly staff wellness activities and all staff Gather and Grow yarns and award ceremonies.
• Opportunities to attend community events such as NAIDOC, Rugby League Carnivals and more.

Demonstrated commitment to creating culturally safe environments where children and young people are respected, heard, and protected against harm.