Help Desk Services

Hoban; Horsham; On-site; AUD 66,000 - 77,000; Full time

Job summary

Hoban Recruitment is seeking an IDS Officer to provide Level 1 IT support across election hubs, early voting centres, mobile sites, and venues in Horsham and surrounding areas. You will be the first point of contact for technical issues, ensuring systems run smoothly during critical election periods.

This hands-on role blends helpdesk support with on-site field work, covering laptops, printers, networks, user accounts, and the ERMO system, across multiple sites with travel between locations.

Qualifications

• Proven experience in Level 1 IT support.
• Strong knowledge of Microsoft Office, Teams, and general PC environments.
• Ability to prioritise tasks in high-pressure environments.
• Excellent communication skills with the ability to support non-technical users.
• Experience with device deployment, asset management, or basic networking is desirable.

Responsibilities

• Provide Level 1 IT support via phone, email, and ticketing systems
• Log, triage, and resolve incidents within service standards
• Troubleshoot user access, Windows environments, printers, and network issues
• Deploy, configure, and test IT equipment across multiple sites
• Support ERMO setup, synchronisation, and return processes
• Stage, update, and distribute devices across locations
• Maintain accurate asset tracking and documentation
• Escalate issues based on priority and collaborate with broader teams

Skills

Level 1 IT support

Microsoft Office Suite

Microsoft Teams

PC environments

Clear communication

Tools

ERMO system

Job description

HOBAN Recruitment is proud to support the upcoming State Election!

We are seeking hands-on IT professionals to support upcoming election operations in a fast-paced, time-critical environment.

Location: Horsham + surrounding areas
Dates: Early November to December
Hourly Rate: $51p/hr + super

About The Role

As an IDS Officer, you will provide Level 1 IT support across election hubs, early voting centres, mobile voting locations, and election day venues. You will act as the first point of contact for technical issues, ensuring systems remain operational throughout critical election periods.

This role combines helpdesk support and on-site field work, supporting devices and systems including laptops, printers, networks, user accounts, and the Electronic Roll Mark Off (ERMO) system.

What’s in It for You

• Contribute to a critical democratic process
• Gain experience in large-scale IT operations
• Work within a diverse and inclusive team environment

Key Responsibilities

• Provide Level 1 IT support via phone, email, and ticketing systems
• Log, triage, and resolve incidents within service standards
• Troubleshoot user access, Windows environments, printers, and network issues
• Deploy, configure, and test IT equipment across multiple sitesSupport ERMO setup, synchronisation, and return processes
• Stage, update, and distribute devices across locations
• Maintain accurate asset tracking and documentation
• Escalate issues based on priority and collaborate with broader teams

About You

• Proven experience in Level 1 IT support
• Strong knowledge of Microsoft Office, Teams, and general PC environments
• The ability to prioritise tasks in high-pressure environments
• Excellent communication skills with the ability to support non-technical users
• Experience with device deployment, asset management, or basic networking (desirable)

Requirements

• Current Australian driver’s licence and access to a vehicle
• Willingness to travel across various locations
• Flexibility to work early mornings, evenings, and weekends
• Ability to stand for extended periods and perform light manual handling
• Willing to obtain a National Police Check

What We’re Looking For

• Stay calm and professional under pressure
• Communicate clearly and effectively
• Demonstrate integrity and political neutrality
• Work collaboratively and handle sensitive information appropriately

Additional Information

• National Police Check
• Right to work verification
• Political disclosure and confidentiality requirements

Please note: Working hours may change at short notice to meet operational needs. If you thrive in fast-paced environments and enjoy practical, hands-on IT work, we encourage you to apply.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at***********@hoban.com.auor visit www.hoban.com.au/adjustmentsfor additional contact details.

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