Help Desk Senior Supervisor

HealthShare NSW; City of Melbourne; On-site; AUD 82,438 - 100,757; Full time

Benefits offered by this job

Great leave conditions

Hybrid working arrangements

Salary packaging

Wellbeing programs

Career development opportunities

Community contribution

Job summary

A health services provider in City of Melbourne seeks a Help Desk Senior Supervisor to manage operational requests for its 24/7 Cleaning and Patient Support Services. Key responsibilities include leading the Help Desk Team, monitoring service requests, and ensuring compliance with safety standards. Candidates must have strong leadership and customer service skills, with prior experience in similar roles. This full-time position offers a competitive salary and various employee benefits, including flexible work arrangements.

Qualifications

• Experience in managing a help desk or customer service team.
• Ability to prioritize and manage high-volume service requests.
• Strong interpersonal and relationship-building skills.

Responsibilities

• Manage and coordinate operational and service requests.
• Oversee task allocation systems and maintain smooth operations.
• Identify opportunities for service improvement.

Skills

Leadership

Customer Service

Operational Management

Service Improvement

Job description

Get AI-powered advice on this job and more exclusive features.

This range is provided by HealthShare NSW. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$91,597.91/yr - A$91,597.91/yr

Classification: General Admin Staff Grade 9

Employment type: Permanent Full Time

Location: Royal North Shore Hospital, St Leonards

Applications close: 11:59pm, Tuesday, 13 January 2026

HealthShare NSW is committed to creating a diverse and inclusive environment which reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and we encourage applicants from Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse groups, LGBTIQ+ communities, veterans, carers and people with disability.

About the opportunity

**Help Desk Senior Supervisor** plays a critical role in managing and coordinating operational and service requests for HealthShare NSW’s 24/7 Cleaning and Patient Support Services. This position leads and supports the Help Desk Team to ensure timely, accurate, and customer-focused handling of high-volume service requests. The role oversees task allocation systems and hardware to maintain smooth operations, while providing leadership and guidance to helpdesk operators and frontline staff to foster a performance-driven, accountable culture.

Key responsibilities include monitoring day-to-day operations, prioritising and managing service requests, preparing reports, and advising management on Help Desk activities. The position actively identifies opportunities for service improvement, ensures compliance with work health and safety standards, and maintains professional, responsive customer service. Building strong relationships within HealthShare NSW and with customers is essential.

About us

HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.

Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer.

Additional benefits

We reward our employees with a terrific range of benefits, including:

• Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees
• Hybrid working and flexible work arrangements: enjoy a combination of working from home and the office along with varied start/finish times, part time work and job sharing where applicable
• Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay
• Wellbeing programs: access an array of wellbeing programs designed to support your physical, mental, and emotional health
• Commitment to career development: expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career
• Rewarding role and community contribution: make a difference in people's lives by assisting those in need and actively contributing to your community.

Please note some benefits may only apply to certain employment types.

Further information on our wide range of benefits is available here.

How to apply

• Click Apply Now at the top of the job advertisement, located here: https://jobs.health.nsw.gov.au/healthshare/jobs/help-desk-senior-supervisor-320308
• Attach your resume and address the targeted questions as per the Public Sector Capability Framework outlined in the position description

Additional information

• Applicants will be assessed against the essential criteria in Position Description
• If successful following the application close date, you will be required to attend interview as well as reference checks
• Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa.
• An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months.

Contact information

Please contact the hiring manager listed in the job advertisement if you have any questions about this role.

For Aboriginal candidates who would like to talk to a HealthShare NSW Aboriginal Workforce Consultant, please contact our Aboriginal Workforce team via the details listed in the job advertisement on our career portal. Support is also available through the Stepping Up website.

If you need any adjustments to the recruitment or interview process (e.g. physical accessibility, interview setup, or scheduling), please contact our Diversity and Inclusion team via the contact details listed in the job advertisement. Candidates with a disability can also use this email for confidential advice and support during the recruitment process.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Administrative, and General Business

Industries

Hospitals and Health Care, Public Health, and Hospitals

View the full job advertisement

https://jobs.health.nsw.gov.au/healthshare/jobs/help-desk-senior-supervisor-320308