Service Desk Analyst (Technical Support Administrator)

Leidos; North Canberra; On-site; AUD 96,000 - 120,000; Full time

Benefits offered by this job

Flexibility options

Wellbeing programs

Learning opportunities

Impactful projects

Career growth

Additional benefits

Job summary

Leidos Australia is seeking a Technical Support Administrator to join our Level 2 Service Desk within our Digital Modernisation Division, working in complex, multi-vendor tech environments and supporting 24/7 operations. You’ll apply your technical expertise across infrastructure, applications and operating systems to help maintain seamless IT services.

This role requires Australian citizenship and the ability to obtain/maintain a Baseline security clearance.

Job description

About Leidos Australia

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life. Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter. Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work.

• Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.
• Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.
• Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.
• Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.
• Build Your Future – Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.
• And Much More – These are just a few of the ways we invest in our people and help them thrive.

About the Team

You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes.

We deliver secure, resilient and innovative technology services that enable Defence enterprise and warfighting capabilities across multiple classified domains and networks. We provide world-class ICT operations and agile digital modernisation using advanced analytics, automation, hybrid cloud, DevSecOps, Infrastructure as Code, cybersecurity and AI to optimise highly complex, mission-critical environments.

The Opportunity

We are seeking a Technical Support Administrator to join our Level 2 Service Desk within our Digital Modernisation Division, working in some of the most complex, multi-vendor tech environments alongside a supportive and collaborative team. This opportunity would suit an IT professional who enjoys solving complex problems, collaborating with others and continuing to learn. You’ll apply your technical expertise across infrastructure, applications and operating systems while helping to maintain seamless IT operations.

This is a 24/7 rotating shift role. The position will only be open to Aboriginal or Torres Strait Islander applicants. The filling of this position is intended to constitute an equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth).

You will: Accept and resolve escalated tickets from the Level 1 Service Desk. Monitor and administer storage technologies, including SAN/NAS and block and file storage. Monitor storage fabric, software-defined networking, routing and switching, and hyper-converged infrastructure. Monitor and resolve application processing and operating system incidents across Windows, Unix and Linux. Participate in shift work to support 24/7 service coverage.

About You

We are looking for someone who brings judgement, curiosity and a collaborative approach to work that matters.

• An interest in providing technical support and resolving complex issues.
• Strong problem-solving abilities and effective communication skills.
• An adaptable approach to new requirements and problem sets, with a commitment to continuous learning.

This role requires the successful applicant to be an Australian citizen, gain and be able to maintain a Baseline security clearance.

Certain roles may be subject International Traffic in Arms Regulations (ITAR) requirements which may limit persons who hold dual nationality with certain proscribed countries from accessing material, or in the case of dual Australian-U.S citizens, may require the candidate to obtain a U.S. Persons Abroad authorisation from the U.S DDTC.

What to Expect When You Apply

Our hiring process is designed to be straightforward, respectful and easy to navigate. If your skills, experience and qualifications look aligned with the role, our Talent Acquisition team will contact you to discuss the next stage.

We’ll let you know what to expect before each stage, including who you’ll meet and how to prepare. If you need any adjustments or support during the process, please let us know.

Ready to explore what’s possible? If this sounds like a role where you can make an impact and continue to grow, we’d like to hear from you.

If you have any questions about the role or recruitment process, please contact [e-mail].

* s.27 of the Discrimination Act 1991 (ACT) / s.105 of the Anti-Discrimination Act 1991 (Qld) / s.65 of the Equal Opportunity Act 1984 (SA) / s.12 of the Equal Opportunity Act 2010 (Vic) and s 8(4) of the Charter of Human Rights and Responsibilities Act 2006 (Vic).

At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Pay and Benefits

Pay Range: $96,300.00-$120,400.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.