HealthTech SaaS: Customer Success Pro

Better Staff; Sydney; Presencial; AUD 70 000 - 90 000; Tempo integral

Resumo da oferta

Better Staff is seeking a Customer Success Associate for our HealthTech SAAS, a fast-growing Australian business with a world-first AI-powered platform used by healthcare customers.

This hands-on role makes you the main day-to-day contact for customers after onboarding, helping them get comfortable with the platform, answer questions, support onboarding, and ensure they realise value. You’ll work closely with Sales, Product and Engineering to keep customers satisfied and to drive adoption.

Qualificações

• Experience in a B2B customer-facing role.
• Strong customer service and relationship-building skills.
• Clear written and verbal communication.

Responsabilidades

• Supporting new customers through onboarding.
• Helping customers understand and use different product features.
• Answering day-to-day questions and general enquiries.
• Following up with customers to make sure they are comfortable using the platform.
• Speaking with practice managers, clinicians and other customer stakeholders.
• Coordinating with Product or Engineering when a technical issue needs investigation.
• Keeping customers informed while issues are being resolved.
• Making sure problems are followed through rather than simply passed on.
• Identifying recurring customer feedback or issues and raising them internally.
• Supporting customer training, product updates and education.
• Working alongside Sales, Product and Engineering as new customers come on board.

Descrição da oferta de emprego

Better Staff is seeking a Customer Success Associate for our HealthTech SAAS, a fast-growing Australian business with a world-first AI-powered platform used by healthcare customers.

This hands-on role makes you the main day-to-day contact for customers after onboarding, helping them get comfortable with the platform, answer questions, support onboarding, and ensure they realise value. You’ll work closely with Sales, Product and Engineering to keep customers satisfied and to drive adoption.