Healthtech Customer Success Architect

Healthengine

Western Australia

Hybrid

AUD 80,000 - 110,000

Full time

4 days ago

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Benefits offered by this job

Hybrid workplace

Social events

Unlimited coffee and snacks

Salary packaging options with Maxxia

Learning resources

Wellness program and EAP

Extra leave

Paid parental leave

Job summary

Healthengine in Australia seeks a Customer Success Manager to nurture a high-value SMB portfolio, drive retention and value, and coordinate onboarding with cross-functional teams.

You will use CRM and reporting tools to track success, identify risks early, and deliver tailored recommendations that maximise ROI for practices and Healthengine.

If you thrive in a fast-paced, autonomous environment with a strong customer focus, join us to shape the future of healthcare in Australia.

Qualifications

3+ years of experience in account management or customer success.
Experience using CRM and reporting systems.

Responsibilities

Proactively manage a high-value portfolio of SMB customers and drive retention.
Identify risks early and pursue value-led growth opportunities.
Build relationships and drive product adoption with tailored recommendations.
Gather feedback and share insights with Product and other teams.
Coordinate onboarding, activation, and ongoing account management with cross-functional teams.
Resolve complex account, finance, billing, and service-related inquiries.

Skills

Account management

Customer success

CRM

Relationship-building

CRM software

Reporting tools

Tools

CRM software

Reporting tools

Job description

Healthengine in Australia seeks a Customer Success Manager to nurture a high-value SMB portfolio, drive retention and value, and coordinate onboarding with cross-functional teams.

You will use CRM and reporting tools to track success, identify risks early, and deliver tailored recommendations that maximise ROI for practices and Healthengine.

If you thrive in a fast-paced, autonomous environment with a strong customer focus, join us to shape the future of healthcare in Australia.

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