Healthcare Practice Manager — Lead Patient Care & Growth

ForHealth Group; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

EAP (Free and confidential)

Flare discounts

Salary packaging / novated leasing

Fitness Passport

Dental discount for employees and IFP

Private health insurance discount

Ongoing learning and development

Job summary

ForHealth Group is seeking a full-time Practice Manager to lead our Ringwood Medical Centre. Reporting to the Regional Manager, you will oversee day-to-day operations, support a multidisciplinary team, and drive service excellence while delivering an exceptional patient experience.

We're looking for an experienced healthcare leader with strong people leadership, operational management, and a patient-centric approach.

Qualifications

• Experience in healthcare management or leadership
• Strong people leadership and team development
• Experience in customer service, administration, and operational management
• Excellent organisational and time management abilities
• Excellent communication and stakeholder management
• Ability to manage multiple priorities in a fast-paced environment
• Knowledge of Medicare billing and healthcare compliance (desirable)
• Proficiency in Microsoft Office and practice management systems
• Qualification in Business Administration or Practice Management (preferred)

Responsibilities

• Leading and supporting administrative and clinical support teams
• Managing staffing, recruitment, onboarding, and performance development
• Coordinating rosters to meet operational and patient demand requirements
• Driving operational excellence through process improvements
• Monitoring centre performance and implementing strategies to achieve business objectives
• Promoting a patient-first culture focused on exceptional customer service
• Building strong relationships with GPs, nurses, allied health professionals, and key stakeholders
• Supporting quality improvement and accreditation activities
• Ensuring compliance with Workplace Health and Safety policies and procedures
• Managing incidents, investigations, and corrective actions
• Collaborating with Regional and National Leaders on key initiatives and projects

Skills

People leadership

Stakeholder management

Organisational skills

Time management

Communication

Problem solving

Conflict resolution

MS Office

Practice management systems

Education

Business Administration or Practice Management

Tools

Practice management systems

Job description

ForHealth Group is seeking a full-time Practice Manager to lead our Ringwood Medical Centre. Reporting to the Regional Manager, you will oversee day-to-day operations, support a multidisciplinary team, and drive service excellence while delivering an exceptional patient experience.

We're looking for an experienced healthcare leader with strong people leadership, operational management, and a patient-centric approach.