Healthcare Operations & Customer Success Lead

13SICK National Home Doctor; St Leonards; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Opportunities for growth and progression

Innovative and supportive team environment

Job summary

13SICK National Home Doctor in St Leonards is seeking a passionate Customer Success Manager to enhance experiences for patients and doctors. This role involves leading operational improvements and implementing change initiatives across our after-hours healthcare service.

The ideal candidate should have experience in customer operations and data-driven decision making, with a commitment to delivering exceptional service. Join us in redefining after-hours care in Australia and build a rewarding career in healthcare management.

Qualifications

• Experience leading teams in operational environments.
• High competency in technology and data analysis.
• Ability to deliver changes that improve customer satisfaction.

Responsibilities

• Improve patient and doctor journeys across healthcare services.
• Drive engagement and operational change initiatives.
• Coach frontline teams to support customer culture.

Skills

Delivering outstanding customer experiences

Leading teams

Driving change

Data-driven decision making

Tools

Multiple systems and platforms

Job description

13SICK National Home Doctor in St Leonards is seeking a passionate Customer Success Manager to enhance experiences for patients and doctors. This role involves leading operational improvements and implementing change initiatives across our after-hours healthcare service.

The ideal candidate should have experience in customer operations and data-driven decision making, with a commitment to delivering exceptional service. Join us in redefining after-hours care in Australia and build a rewarding career in healthcare management.