Healthcare ICT Support Specialist (M365 & Endpoint)

Western Health; Melton; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive salaries

Flexible work options

Wellbeing programs

Scholarships and learning grants

Western Health Learning Academy access

Job summary

Western Health is seeking a Technology Support Officer to provide professional ICT advice and support for patient-care devices and infrastructure. The role covers administering endpoint management solutions and delivering IT services within an ITIL framework.

A rotational after-hours on-call roster and cross-team collaboration are required to maintain operations. Primary duties include incident management, problem resolution, change participation, and hands-on support across Microsoft 365,

Qualifications

• Experience in service desk/desktop technologies and IT operations.
• Familiar with ITIL-based service delivery and change management.
• Willingness to work a rotational after-hours on-call roster.
• Proficient with Microsoft 365, Intune, Windows Autopilot and Endpoint Manager.
• Knowledge of AD, DNS, DHCP, TCP/IP and network services.

Responsibilities

• Deliver first and second-level ICT support for hardware, software and network infrastructure.
• Manage service desk tickets and resolve issues within SLA targets.
• Maintain high customer service levels with strong first-contact resolution.
• Collaborate with ICT teams and vendors to resolve issues to agreed SLAs.
• Provide frontline support for M365, Intune, Autopilot, Endpoint Manager, Teams and OneDrive.

Skills

ITIL

Endpoint management

Microsoft 365

Intune

Windows Autopilot

Active Directory

Tools

IGEL OS

PABX

Teams

Job description

Western Health is seeking a Technology Support Officer to provide professional ICT advice and support for patient-care devices and infrastructure. The role covers administering endpoint management solutions and delivering IT services within an ITIL framework.

A rotational after-hours on-call roster and cross-team collaboration are required to maintain operations. Primary duties include incident management, problem resolution, change participation, and hands-on support across Microsoft 365,