Healthcare Equipment Customer Experience Leader

Youngbrook Recruitment; Brisbane; On-site; AUD 120,000 - 150,000; Full time

Job summary

Youngbrook Recruitment is assisting a market-leading health and aged care equipment provider in Brisbane to appoint a Customer Service Leader. You will take ownership of customer interactions in a new branch showroom, guiding customers and therapists to view and trial mobility equipment while ensuring excellent service.

You will lead, develop and motivate your team to deliver outstanding customer-facing service and outcomes, balancing compassionate care with commercial needs in a contract-driven

Qualifications

• Exceptional interpersonal communication skills with a proven leadership track record.
• Ability to lead from the front and develop high-performing teams.
• Experience delivering exceptional customer-facing service and outcomes.

Responsibilities

• Lead and motivate the branch team to deliver outstanding service.
• Oversee customer interactions for showroom and mobility equipment.
• Provide guidance to customers and therapists to maximize equipment use and independence.
• Drive the branch culture toward being the 'branch of choice' in the market.

Skills

Interpersonal communication

Leadership

Team development

Customer service

Job description

Youngbrook Recruitment is assisting a market-leading health and aged care equipment provider in Brisbane to appoint a Customer Service Leader. You will take ownership of customer interactions in a new branch showroom, guiding customers and therapists to view and trial mobility equipment while ensuring excellent service.

You will lead, develop and motivate your team to deliver outstanding customer-facing service and outcomes, balancing compassionate care with commercial needs in a contract-driven