Healthcare Billing and Customer Support Specialist

NML Medical; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Globus Medical is seeking a Customer Service Representative to provide administrative support in billing, invoicing, and data management. The role involves generating reports, addressing past-due account issues, and assisting the Sales team with revenue-related tasks.

You will interact with internal and external customers to ensure accurate order processing and responsive service. The ideal candidate excels in detail, communication, and multitasking in a fast-paced environment, supporting our

Qualifications

• High level of quality awareness, accuracy, and attention to detail.
• Strong communication, organizational, problem-solving and analytical skills.
• Superior communication skills with the ability to read and interpret documents.
• Advanced ability to work independently, multitask and handle various priorities in a fast-paced environment.

Responsibilities

• Adhering to agreed customer service levels and standards
• Participating in the acquisition of outstanding customer purchase orders
• Processing internal and external customer quotes as requested
• Interact with both our internal and external customers to manage patient case information, customer queries and processing and invoicing of customer orders
• Addressing customer complaints
• Reporting tasks
• Performs other duties as assigned

Skills

Quality awareness

Communication skills

Reading & interpretation

Independent work & multitasking

Job description

Globus Medical is seeking a Customer Service Representative to provide administrative support in billing, invoicing, and data management. The role involves generating reports, addressing past-due account issues, and assisting the Sales team with revenue-related tasks.

You will interact with internal and external customers to ensure accurate order processing and responsive service. The ideal candidate excels in detail, communication, and multitasking in a fast-paced environment, supporting our