Customer Service Representative

NML Medical; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Globus Medical is seeking a Customer Service Representative to provide administrative support in billing, invoicing, and data management. The role involves generating reports, addressing past-due account issues, and assisting the Sales team with revenue-related tasks.

You will interact with internal and external customers to ensure accurate order processing and responsive service. The ideal candidate excels in detail, communication, and multitasking in a fast-paced environment, supporting our

Qualifications

• High level of quality awareness, accuracy, and attention to detail.
• Strong communication, organizational, problem-solving and analytical skills.
• Superior communication skills with the ability to read and interpret documents.
• Advanced ability to work independently, multitask and handle various priorities in a fast-paced environment.

Responsibilities

• Adhering to agreed customer service levels and standards
• Participating in the acquisition of outstanding customer purchase orders
• Processing internal and external customer quotes as requested
• Interact with both our internal and external customers to manage patient case information, customer queries and processing and invoicing of customer orders
• Addressing customer complaints
• Reporting tasks
• Performs other duties as assigned

Skills

Quality awareness

Communication skills

Reading & interpretation

Independent work & multitasking

Job description

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.

Job Summary – Customer Service Representative

Provides administrative support in the Billing of cases, collection of purchase orders and invoicing. Maintains the database by entering, updating, and retrieving customer/surgeon data, as well as formatting and generating reports. Assists in resolution of outstanding purchase order problems from past due accounts. Responds to inquiries from customers, both internal and external. Supports the Sales team with reports, past sales history and the collection of revenue.

Primary Responsibilities

• Adhering to agreed customer service levels and standards
• Participating in the acquisition of outstanding customer purchase orders
• Processing internal and external customer quotes as requested
• Interact with both our internal and external customers to manage patient case information, customer queries and processing and invoicing of customer orders
• Addressing customer complaints
• Reporting tasks
• Performs other duties as assigned

Required Skills / Capabilities

• High level of quality awareness, accuracy, and attention to detail
• Strong communication, organizational, problem-solving and analytical skills
• Superior communication skills with the ability to read and interpret documents
• Advanced ability to work independently, multitask and handle various priorities in a fast-paced environment

Our Values:

Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.

• Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.
• Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.
• Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
• Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.

Equal Employment Opportunity:

Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.