Health Intake Operations Lead (Administrative)

ACT Health; Canberra; On-site; AUD 87,000 - 93,000; Full time

Benefits offered by this job

Salary packaging

Flexible working conditions

Employee Assistance Program

Onsite physiotherapists

Onsite cafes and staff facilities

Job summary

ACT Health is offering a full-time, permanent Administrative Service Officer role within Canberra Health Services. Based in Canberra, you will lead the Central Health Intake team, coordinating workflow and delivering high-level customer service in a fast-paced hospital setting.

You will oversee recruitment, training, rostering, and call monitoring, while supporting reporting, records management and policy development. A commitment to diversity and delivering quality health care is expected.

Qualifications

• Experienced administrative leader with strong people management skills.
• Proven ability to supervise administrative staff and coordinate workflows.
• Strong customer service and problem-solving abilities.

Responsibilities

• Provide leadership and support to administrative staff in the Central Health Intake team.
• Oversee staff supervision, recruitment, training and development, rostering and call monitoring.
• Support reporting, records management, financial processes and policy development.

Job description

ACT Health is offering a full-time, permanent Administrative Service Officer role within Canberra Health Services. Based in Canberra, you will lead the Central Health Intake team, coordinating workflow and delivering high-level customer service in a fast-paced hospital setting.

You will oversee recruitment, training, rostering, and call monitoring, while supporting reporting, records management and policy development. A commitment to diversity and delivering quality health care is expected.