Central Health Intake - Team Leader

ACT Health; Canberra; On-site; AUD 87,000 - 93,000; Full time

Benefits offered by this job

Salary packaging

Flexible working conditions

Employee Assistance Program

Onsite physiotherapists

Onsite cafes and staff facilities

Job summary

ACT Health is offering a full-time, permanent Administrative Service Officer role within Canberra Health Services. Based in Canberra, you will lead the Central Health Intake team, coordinating workflow and delivering high-level customer service in a fast-paced hospital setting.

You will oversee recruitment, training, rostering, and call monitoring, while supporting reporting, records management and policy development. A commitment to diversity and delivering quality health care is expected.

Qualifications

• Experienced administrative leader with strong people management skills.
• Proven ability to supervise administrative staff and coordinate workflows.
• Strong customer service and problem-solving abilities.

Responsibilities

• Provide leadership and support to administrative staff in the Central Health Intake team.
• Oversee staff supervision, recruitment, training and development, rostering and call monitoring.
• Support reporting, records management, financial processes and policy development.

Job description

Employment Type: 2 x Full Time, Permanent
Classification: Administrative Service Officer Level 4 (PN 33270,66809)
Salary: $86,750 - $93,416 (Plus 12.5% Super)
Location: Canberra Health Services, ACT
Section: Cancer and Ambulatory Support
Closing Date: 21st October 2026

What can we offer you:

Competitive pay rates and excellent working conditions within a tertiary hospital.

Salary Packaging with many options that provide full fringe benefits tax concessions.

Flexible working conditions.

Access to Employee Assistance Program.

Access to onsite Physiotherapists.

Access to onsite cafes, staff cafeteria, pharmacy and gift shop.

About the Role:

Canberra Health Services are seeking an experienced and motivated administrative leader to join the Central Health Intake team. Under broad direction, you will play a key role in the day-to-day delivery of the service, providing leadership and support to administrative staff, coordinating workflow and ensuring key performance standards are achieved. You will build strong relationships with patients, clinical teams and stakeholders, providing high-level customer service and confidently resolving complex enquiries.

You will oversee administrative operations including staff supervision, recruitment, training and development, workflow coordination, rostering and call monitoring. You will also support reporting, records management, financial processes and the development and review of policies and procedures.

Working closely with the Manager of Administration – Intake, you will identify opportunities to improve processes and strengthen service delivery, contributing to an efficient, responsive and high-performing team. This is an exciting opportunity for an organised and confident leader who enjoys supporting people, solving problems and making a meaningful difference in a fast-paced healthcare environment.

Canberra Health Services (CHS) is focused on the delivery of high quality, effective, person-centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

If you would like further information regarding this opportunity, please contact Asif Zaidi at (02) 5124 6*** or at **********@act.gov.au.