Head Office Administration Assistant - Beauty

Browco Brow Bar; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Browco Brow & Lash Bar seeks an organised, confident and beauty-savvy individual to join our Head Office in Bondi Junction. You will help manage bookings for stores, support store staff, oversee timesheets, handle customer enquiries, dispatch stock to stores and perform general admin duties.

The ideal candidate has experience as a Salon/Store/Assistant Manager in the beauty industry, thrives in a fast-paced environment and can support multiple teams.

Qualifications

• Must have outstanding phone manner and communication skills.
• Ability to prioritise tasks efficiently and stay on top of busy workload.
• High computer literacy is essential.
• Beauty industry experience is essential.

Responsibilities

• Handling a high volume of phone bookings.
• Schedule Lash and Brow appointments using Fresha.
• Assisting the store teams with requests.
• Responding to customer enquiries via phone, email and social media.
• Coordinating and dispatching stock orders to stores.
• Checking rosters and bookings.
• General administrative duties to support Head Office operations.

Skills

Phone communication

Task prioritisation

Computer literacy

Customer service

Beauty industry experience

Tools

Fresha

Tanda

Monday.com

Job description

Browco Brow & Lash Bar is one of Australia's leading brow and lash brands, with 13 beautiful salons across NSW and QLD. We have a lovely team in our Bondi Junction head office that assists with the day to day running of our salons. The duties include managing bookings for the stores, supporting staff in stores, overlooking timesheets, customer enquires, sending out stock to the stores and general admin duties.

We're now looking for an organised, confident and beauty-savvy individual to join our Head Office in Bondi Junction.

This role is ideal for someone with experience as a Salon Manager, Store Manager or Assistant Manager within the beauty industry who loves a fast pace and enjoys supporting multiple teams.

What We Are Looking For

You'll thrive in this role if you have:

Outstanding phone manner and communication skills

Ability to prioritise tasks efficiently and stay on top of busy workload

High computer literacy

Beauty industry experience - this is essential

Bonus points for knowledge of lash and brow services

The ability to work well under pressure and think on the spot

Experience with Fresha, Tanda and Monday (highly regarded)

What You'll Be Doing

Handling a high volume of phone bookings

Schedule Lash and Brow appointments using Fresha

Assisting the store teams with requests

Responding to customer enquiries via phone, email and social media

Coordinating and dispatching stock orders to stores

Checking rosters and bookings

General administrative duties to support our Head Office operations