Head of Transport Operations & Performance

Southlink Pty Ltd (SA); Adelaide; On-site; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Novated leasing

Retail discounts across 9000 locations

Health and wellbeing programs

Job summary

Keolis ANZ is seeking a Head of Operations to lead safe, reliable passenger transport services across South Australia. You will report to the General Manager, drive performance, manage depots, and ensure regulatory compliance while delivering excellent customer outcomes.

You will oversee staffing, rostering, planning, and continuous improvement initiatives, working with stakeholders and external partners to optimise service delivery and maintain Euro/ISO-aligned safety and quality systems.

Qualifications

• Proven senior leadership experience in a complex operational environment.
• Strong knowledge of safety, compliance and regulatory requirements.
• Ability to lead large, multidisciplinary teams and drive performance.
• Excellent stakeholder engagement and communication skills.
• Analytical and problem-solving skills with focus on continuous improvement.
• Tertiary qualifications in transport, business, management or related field.

Responsibilities

• Accountable for the efficient delivery of all operational services across depots.
• Lead workforce management including staffing, rostering and performance assessment.
• Present and monitor long-term operational plans, reporting progress to senior leadership.
• Oversee planning of bus services including timetabling, scheduling and fleet utilisation.
• Ensure compliance with legislative, regulatory WHS, accreditation, and NHVR requirements.
• Maintain and improve the Business Management System (ISO aligned) for safety, quality and environment.
• Lead continuous improvement initiatives and manage risks and incidents.
• Represent the organisation in external forums and build relationships with partners.
• Provide day-to-day strategic and operational leadership to multidisciplinary teams.

Job description

Keolis ANZ is seeking a Head of Operations to lead safe, reliable passenger transport services across South Australia. You will report to the General Manager, drive performance, manage depots, and ensure regulatory compliance while delivering excellent customer outcomes.

You will oversee staffing, rostering, planning, and continuous improvement initiatives, working with stakeholders and external partners to optimise service delivery and maintain Euro/ISO-aligned safety and quality systems.